Zenimax Online Studios

We're Hiring

ZENIMAX ONLINE STUDIOS is hiring for both The Elder Scrolls Online and multiple unannounced projects. We’re growing to meet the demands of our players and industry, so we’re looking for talented, self-motivated people of varied experiences and backgrounds with the desire to make great games. Join us!

Art

Department Art Division ZeniMax Online Studios Locaton Hunt Valley US-MD
Senior Animator

ZeniMax Online is looking for a highly motivated Senior Animator to collaborate with our talented team of creative professionals bringing the creatures and characters of our worlds to life. Our teams are empowered to create, challenged to learn, and encouraged to lead. Harness your passion and creativity to develop genre-defining gameplay and interactive storytelling.

Responsibilities:

  • Bring fantasy and realistic creatures and characters to life with high-quality animation
  • Collaborate with design and engineering and define new gameplay mechanics
  •  Contribute to the creative process with original ideas and inspiration that will shape the players' experience
  • Provide artistic vision to gameplay and in-game storytelling
  • Work directly with the character team to develop character and creature models with believable proportions and help define rigging, and other animation considerations.
  • Autonomous problem-solving in a dynamic environment

Requirements:

  • Have 5+ years of professional experience as an animator
  • Experience developing new gameplay mechanics from the ground up
  • Show ability to combine acting and action to bring personality and appeal to characters and monsters alike
  • Can demonstrate an understanding of animation pipelines and standard industry processes
  • Possess technical knowledge/abilities with respect to the implementation of animation into a game engine
  • Shows a strong understanding of fundamental animation principles and the ability to clearly communicate those ideas to others
  • Come from a background with experience collaborating across all disciplines
  • Must show an aptitude for learning new systems quickly
  • Have a minimum of BFA with a major in Animation or equivalent experience, additional related education a plus
  • Have extensive knowledge of 3D Studio Max, Maya or Motion Builder

Desired Skills (Optional):

  • Experience with motion capture and realistic human performance
  • Training or experience with acting or combat
  • Excellent drawing or related traditional art skills demonstrated in a portfolio
  • Have a deep understanding of anatomy and human kinetics, demonstrated through a working knowledge of martial arts, dance, or related experience

Portfolio: Please include links to your work and clearly indicate your contributions. Resumes without work samples will not be considered.

Department Art Division ZeniMax Online Studios Locaton Hunt Valley US-MD

We are seeking an ambitious and creative World Builder to work closely with our environment art and content design teams to create unique and diverse environments that will pull the player into our world and inspire exploration. Candidates should have a strong understanding of environmental design as it applies to game play and should be able to successfully execute those ideas in engine.

 

Responsibilities: 

  • World Building and Level Layout, composing environments using asset placement and terrain sculpting and painting
  • An ability to sculpt and texture terrain to the specifications and high standards needed
  • Communicate and work with designers and other artists to create convincing and thematic environments that feel natural and compelling
  • Adapt to conform to the established art style
  • Closely follow art and design concepts
  • Have a thorough understanding of pipelines and art integration into the game
  • Contribute to the creative process through original ideas and inspiration
  • Participate in critiquing your work and the work of other artists 
  • Work with the entire development team in an energetic and creative environment

 

Requirements: 

  • 2+ years of professional industry experience as a Level designer / World Builder
  • Experience with any proprietary terrain sculpting tool
  • Excellent composition skills
  • Excellent understanding of environmental design and its functions within a game
  • Excellent understanding of lighting, mood, and color
  • Excellent fine art skills
  • Knowledge of 3D Studio Max and/or Maya, and Photoshop
  • Knowledge of World machine or other terrain creation software a plus
  • Candidates must show an aptitude for learning new systems quickly
  • Some Level Design experience a plus
  • MMO experience a plus

 

Department Art Division ZeniMax Online Studios Locaton Hunt Valley US-MD

ZeniMax Online Studios is looking for an experienced Art Outsourcing Manager to manage an external team of creature and character modelers. The role involves critiquing and managing work while providing benchmark examples for the external team to follow. He/she will also coordinate with internal artists that will rig, skin, export, and troubleshoot these assets as they come in from our external team.  The ideal candidate is an experienced character modeler with management experience.

Responsibilities

  • Review deliverables for quality and accuracy and provide feedback as required
  • Create benchmark examples based off of the Art Director’s feedback and direction
  • Revise and adjust models and textures as needed in an effort to achieve the best quality possible
  • Maintain a production schedule and manage multiple deliveries from different artists on a daily basis
  • Coordinate daily with our internal artists, tech artists, animators and leads in order to process and export character assets into the game
  • Test and troubleshoot deliverables to ensure they work correctly in the game engine

Requirements

  • Well-developed communication, negotiation and personal skills
  • Provide a portfolio of work demonstrating excellence in modeling and texturing animals and monsters while maintaining technical restrictions and guidelines
  • 2+ years of experience in a leadership position, and at least one year of experience in outsource management
  • Highly organized with an eye for quality and the ability to review deliverables for quality and accuracy
  • Experience in 3dStudio Max, Photoshop, Zbrush, and Substance Painter
  • Experience with project management and delivering to required schedules and deadlines
  • Strong aptitude for art software
  • Experience with animation, skinning and rigging in addition to a strong modeling portfolio preferred

Desired Skills

  • Experience with 2D art, illustration, and figure drawing
  • Experience with Excel, Project, Maya
Department Art Division ZeniMax Online Studios Locaton Hunt Valley US-MD

2D Spine Animator

 

Highly experienced and motivated 2D Animator to work closely with our mobile game team to bring life a wide variety of characters, creatures, and VFX to the defined technical and artistic parameters.

 

Responsibilities:

  • Create high-quality animation content, primarily inventive creatures, characters, and VFX.
  • Collaborate with designers on solving gameplay problems while maintaining artistic vision.
  • Work with our character designers to guide creation of appropriate models with animation considerations taken into account.
  • Contribute to the creative process with original ideas and inspiration.

 

 

Requirements:

  • 3+ years of professional experience as an animator.
  • Solid technical abilities with respect to the implementation of animation into a game engine (Unity).
  • Extensive knowledge of Spine and other asset creation tools (Photoshop, Illustrator etc.)
  • Mobile development experience preferred but not required.
  • Understanding of the character development process.
  • Deep understanding of classic animation principles (squash and stretch, timing, overlapping action, anticipation, etc.).
  • Candidates must be able to work in a small, focused team of designers, artists, and programmers with short development cycles.
Department Art Division ZeniMax Online Studios Locaton Hunt Valley US-MD

We are seeking a senior-level concept artist that has published production experience with creating a diverse visual range of characters, environments, architecture, props and related game assets. A solid grasp of form, structure, color, and light for 2D art assets is essential.

 

Responsibilities

  • Create the look of new assets by working closely with the Art Director to establish a consistent visual direction for armors, weapons, monsters, environments/landscapes, architecture, props, storyboards, marketing art, etc.
  • Create inspiring and highly detailed, realistic production friendly concept art that stays on style with the aesthetics already established in our game. 
  • Produce work with minimal supervision, in an efficient and timely manner, to maintain production schedules
  • Work closely with colleagues to foster a highly communicative, coordinated team effort
  • Ensure quality of related assets by maintaining responsibility over your work throughout the project's development

 

Requirements  

  • Excellent traditional artistic skills with a strong grasp of composition, anatomy, color theory, perspective, lighting, environment, architectural, creature/character, costume and graphic design.
  • Proficiency in life drawing (drawing from life and reference) as well as a strong imagination and a willingness to push the envelope, to innovate within the parameters of the game's world.
  • Strong communication, excellent visual storytelling and written skills.
  • Strong interpersonal skills-able to interact with team members of different disciplines.
  • Good positive attitude and outlook, self-motivated, and a great team player.
Department Art Division ZeniMax Online Studios Locaton Hunt Valley US-MD

 

We are seeking a skilled Technical Animator to help further develop our animation pipeline. The focus of this position will be on runtime animation integration and animation handling in the pipeline.

 

You will work with animators to develop blend graphs that produce smooth, AAA quality animation, seamlessly combining animated motion with various runtime input sources. You’ll help define animation related workflows and systems, and you’ll assist animators in all technical aspects of animation production. Working with multiple disciplines to identify effective solutions, you will serve as a communicator with the goal of ensuring all involved parties have a common understanding of the system and our shared goals.

 

Preference will be given to candidates who have experience writing animation authoring tools (in Max, Maya, etc.), though this is not the primary area of coverage. If you have experience programming in any form, this is a huge plus. If you have experience with MOCAP that is also beneficial. If you are technical, highly motivated and passionate about animation, please apply for this position. It’s an uncommon opportunity.

 

Responsibilities:

  • Work closely with Animation, Design and Engineering to develop the means by which these groups interact with animation data
  • Play a positive, proactive role in communication between all involved departments
  • Advocate for Animation while maintaining attention to performance issues
  • Provide ongoing support and training to Animation throughout production cycle
  • Communicate, promote and document animation related processes and best practices
  • Help to identify tools that will make managing large amounts of animation possible

 

Requirements:

  • 5 or more years industry experience
  • 3-5 years runtime animation system experience (can overlap with industry experience)
  • Professional experience working with 2 or more animation pipelines
  • Strong technical skillset and love of getting hands dirty
  • Strong understanding of kinematics and eye for animation
  • Experience with runtime animation tools, techniques and capabilities (Unity, Havok Behavior, Natural Motion, or proprietary, etc.)
  • Familiarity with rigging
  • Some familiarity with MOCAP workflows
  • Understand differences between production and runtime animation requirements and data
  • Clear, demonstrable understanding of animation data and how it moves through the pipeline
  • Self-sufficient, motivated and independent
  • Strong communication and time management skills
  • Familiarity with common data formats: XML/JSON/etc.
  • Familiarity with common 3D data formats: HVK/GR2/OBJ/FBX/ALEMBIC/etc.

 

Desired Skills:

  • Some understanding of shaders
  • Any programming experience
  • Pyside/PyQt
  • Perforce
  • Experience with special effects and non-character animation
  • General interest in contemporary CGI techniques

 

Portfolio: Please include links to your work and clearly indicate your contributions. Resumes without work samples will not be considered.

Department Art Division ZeniMax Online Studios Locaton Hunt Valley US-MD

 

We are looking for a wildly talented and experienced Senior Character Rigger.  You will work with Animation to determine features, needs and desires. You will work with Engineering to develop an efficient pathway between the tools and the game. And you will build amazing rigs that will provide Animation with the best rigs they have ever used. If you are ready for the next biggest thing you do professionally, please apply now!

 

Responsibilities:

  • Build a rigging system that can support many characters and machines
  • Build and maintain high quality, high performance animation rigs
  • Work closely with Modelers and Animators to ensure all disciplines are getting what they need
  • Develop animation tools to support Animation
  • Document system and advocate best practices

 

Requirements:

  • 5+ years industry experience character rigging (Maya, Houdini, Max, Modo, etc.)
  • Solid understanding of Python, C# or another object oriented scripting language
  • Solid understanding of anatomy and kinematics
  • Ability & interest in rigging biomorphics and mechanics
  • Solid understanding of animation pipelines in general
  • Ability to develop animation tools to support rigs
  • Work collaboratively with technical and creative team members
  • Good communication and time management skills
  • Self-sufficient and independent
  • Familiarity with common data formats: XML/JSON/etc.
  • Familiarity with common 3D data formats: USD/OBJ/FBX/ALEMBIC/etc.
  • Experience working with third party animation tools (Havok, Granny, etc)

 

Desired Skills:

  • MotionBuilder
  • PyQt or PySide
  • Perforce
  • C++
  • Understanding of core game data pipelines
  • Experience with special effects and shaders
  • General interest in contemporary CGI techniques

 

Portfolio: Please include links to your work and clearly indicate your contributions. Resumes without work samples will not be considered.

Department Art Division ZeniMax Online Studios Locaton Hunt Valley US-MD

 

We are looking for a skilled Technical Artist who can think procedurally to solve problems. You will be working with small, multidisciplinary groups to develop efficient, intuitive workflows. You will work with Artists and Designers to build production tools. You will work with Engineers to define performance metrics parameters. If you have experience building large environments, this is a big plus. If you have VFX industry experience, this is also a big plus. If this sounds like a challenge, it is.

 

Responsibilities:

  • Develop efficient, maintainable workflows capable of supporting large world building efforts
  • Develop world building tools for artists and designers
  • Work with Engineering to develop technical guidelines and performance requirements
  • Build benchmark assets that represent standards of quality and performance
  • Document system and advocate best practices
  • Provide support, training and mentoring to users
  • Document workflows and advocate best practices

 

Requirements:

  • Fluency in one or more languages (Python, C#, C++, MaxScript, MEL, VEX, etc.)
  • Experience building extensive environments in either Game or VFX industries
  • Experience working with physically based materials
  • Experience with Substance Designer/Painter
  • Solid technical background and an ability to design and implement systems
  • Experience with procedural authoring tools such as Houdini or World Machine
  • Good troubleshooting skills
  • Self-sufficient and independent
  • Strong communication and time management skills
  • Familiarity with reality capture methods
  • Familiarity with common data formats: XML/JSON/etc.
  • Familiarity with common 3D data formats: OBJ/FBX/ALEMBIC/etc.

 

Desired Skills:

  • VFX Industry experience
  • Experience with Houdini
  • Understanding of modern shader capabilities
  • PyQt/PySide
  • Perforce
  • Understanding of core game data pipelines.
  • Experience with special effects and shaders.
  • General interest in contemporary CGI techniques.

 

Portfolio: Please include links to your work and clearly indicate your contributions. Resumes without work samples will not be considered.

Department Art Division ZeniMax Online Studios Locaton Hunt Valley US-MD

 

ZeniMax Online is currently seeking a Media Artist to be responsible for the production of in-game publicity screenshots and video captured game footage for use in previews, magazine reviews, websites, and various marketing materials to appeal to MMO Gamers.

 

Responsibilities: 

  • Navigate game clients and editors to set up and capture print-quality screenshots
  • Composing artistic shots that bring to life action sequences and capture the essence of our game
  • Polishing and finishing screenshots to a high quality and standard
  • Setting up game clients, capture software for the purpose of capturing game footage. [marketing needs, ratings board needs, website assets et al]
  • Supporting the art and marketing teams to deliver world-class marketing assets

 

Requirements: 

  • 2+ years' experience or education equivalent
  • Strong grasp and understanding of photography and cinematography, demonstrating excellent composition lighting and camera angle choices
  • Exceptional eye for composition, contrast, and color
  • Optional: Good knowledge of current 3D software
  • Proficient user of Photoshop ability to recreate retouch and paint elements
  • Artistic and creative vision
  • Ability to adapt and open to a changing ideas and direction
  • Follow direction, as well as provide creative solutions to problems
  • Game development experience is a plus

 

Desired Skills: 

  • Excellent composition skills demonstrated by a portfolio of work
  • An understanding of video games  and gamers
  • Worldbuilding and environment art production

 

 

Department Art Division ZeniMax Online Studios Locaton Hunt Valley US-MD

 

We are looking for a skilled Character Rigger to help advance our rigging system and support ongoing projects at the studio. If you are talented, highly motivated, passionate about character production and all the surrounding activities, please apply for the position. We would love to hear from you!

 

Responsibilities:

  • Build and maintain high quality, high-performance animation rigs.
  • Work closely with Modelers and Animators to ensure all disciplines are getting what they need.
  • Develop animation tools: pose, libraries, transfer, sequencing, etc.
  • Provide general support to Technical Art’s in-studio customer base.

 

Requirements:

  • 3-5 years industry experience character rigging (Maya, Houdini, Max, Modo, etc.)
  • Strong understanding of anatomy and kinematics
  • Strong understanding of Python, C# or another object oriented scripting language.
  • Strong understanding of animation pipelines in general
  • Interest in developing rigging system
  • Work collaboratively with technical and creative team members.
  • Strong communication skills
  • Self-sufficient and independent
  • Time management skills
  • Familiarity with common data formats: XML/JSON/etc.
  • Familiarity with common 3D data formats: OBJ/FBX/ALEMBIC/etc.

 

Desired Skills: 

  • PyQt or PySide
  • Perforce
  • C++
  • MMO experience a plus.
  • Understanding of core game data pipelines.
  • Experience with special effects and shaders.
  • General interest in contemporary CGI techniques.

 

Portfolio: Please include links to your work and clearly indicate your contributions. Resumes without work samples will not be considered.

Department Art Division ZeniMax Online Studios Locaton Hunt Valley US-MD

ZeniMax Online Studios is looking for an experienced Concept Art Outsourcing Manager to manage an external team of 2D artists. The role involves critiquing and managing work while providing benchmark examples for the external team to follow. He/she will coordinate with the Art Director, internal art leads, producers, and the external team. The ideal candidate is an experienced concept artist with management experience.

 

Responsibilities:

  • Oversee the creation of concept art (creatures, armors, environment props) and other 2d assets (such as icons)
  • Review deliverables for quality and accuracy and provide feedback as required
  • Create benchmark examples based off of the Art Director’s feedback and direction
  • Revise and adjust concept art as needed in an effort to achieve the best possible designs
  • Maintain a production schedule and manage multiple deliveries from different artists on a daily basis
  • Coordinate daily with our art leads to make sure concept art aligns with technical specifications
  • Produce additional concept art as time allows

 

Requirements: 

  • Well-developed communication, negotiation, and personal skills
  • Provide a portfolio of work demonstrating excellence in concept art development
  • 2+ years of experience in a leadership position and at least one year of experience in outsource management
  • Highly organized with an eye for quality and the ability to review deliverables for quality and accuracy
  • Experience in Photoshop, 2D art, illustration, and figure drawing
  • Experience with project management and delivering to required schedules and deadlines
  • Strong aptitude for art software

 

Desired Skills:

  • Experience with 3D software such as Max, Maya, Zbrush, etc.

 

Department Art Division ZeniMax Online Studios Locaton Hunt Valley US-MD

ZeniMax Online Studios is looking for a Technical Character Artist to assist with the production of characters. This technical art position will work with various members of the Figure Art team to address character rigging related issues: from in-game editing and data set up to vertex weighting adjustments. You don’t need a ton of experience, but you will need passion and eagerness to learn. This is a dynamic environment that will challenge you as you become a full-fledged professional game developer.

 

Responsibilities:

  • Working closely with the Outsourcing managers and other tech artists, animators and character artists
  • Preparation of the monster/creatures meshes for export into game
  • Evaluate all incoming source art for the following: good deformable topology, edge loop flow, compatibility with the rig; vertex weighting
  • Adjust vertex weighting for monsters and mounts
  • Texture adjustments and export
  • Export adjusted geometry to engine
  • Data set up of exported assets in engine
  • The candidate will have to learn proprietary tools for rigging of the game-ready character meshes and internal tools for export

 

Requirements:

  • Ability to skin meshes to various rigs
  • Love of characters and animation
  • Strong grasp of anatomy, form, proportion and color
  • Basic to intermediate understanding of character modeling and texturing principles
  • Understanding of good mesh topology for deformation
  • Some working experience in rigging the characters for video games
  • Working knowledge of 3D Studio Max and Maya
  • Familiarity with game engines
  • Interest in working with and supporting Artists and Animators in the production environment
  • Responsive to direction
  • Tenacious problem solver
  • Strong aesthetic sense and ability to communicate creative ideas clearly
  • Strong communication skills in general: written & spoken
  • Self-sufficient and capable of independent learning

 

Desired Skills:

  • Familiarity with modular character customization systems is a plus
  • Experience and understanding of UV layout, Normal map creation, as well as Diffuse, Specular maps for the character is a plus
Department Art Division ZeniMax Online Studios Locaton Hunt Valley US-MD

 

We are looking for a highly experienced and motivated concept artist with a strong inclination towards cartoon and humor styles to work closely with our mobile game team to design a wide variety of characters, creatures, environments, architecture, props and VFX. A solid grasp of form, structure, color, and light for 2D art assets is essential. Traditional animation design experience a plus.

Responsibilities:

  • Create the look of new assets by working closely with the Art Director to establish a consistent visual direction of creatures, characters, environments, architecture, props, VFX design, storyboards and marketing key art.
  • Collaborate with designers on solving gameplay problems while maintaining artistic vision.
  • Work with our animators to guide creation of appropriate designs with animation considerations taken into account.
  • Produce work with minimal supervision, in an efficient and timely manner, to maintain production schedules
  • Contribute to the creative process with original ideas and inspiration.

Requirements:

  • 3+ years of professional experience as a concept artist or related job.
  • A strong sense of design, oriented towards the stylized and cartooned. Ability to adapt to or generate a variety of potential styles as needed. Ability to design for both 2D and 3D games.
  • Excellent traditional artistic skills with a strong grasp of composition, anatomy, color theory, perspective, lighting, environment, architectural, creature/character, costume and graphic design.
  • Mobile development experience preferred but not required.
  • Traditional animation experience is highly desirable as applied to exploring character through posing and expression.
  • Strong communication, excellent visual storytelling and written skills.
  • Candidates must be able to work in a small, focused team of designers, artists and programmers with short development cycles.
Department Art Division ZeniMax Online Studios Locaton Hunt Valley US-MD

Customer Support

Department Customer Support Division ZeniMax Online Studios Locaton Hunt Valley US-MD

The Contract Bilingual Customer Service Agent - French is responsible for maintaining positive relationships with our game players by helping them with their requests with speed, expertise, courtesy, and enthusiasm.  This includes a wide variety of gameplay needs, technical advice, account & billing requests, and product information.  Successful candidates will typically have a positive attitude, passion for gaming, analytical thinking, computer savvy, and experience in customer service contact centers.  We offer a fun, exciting, and challenging environment in one of the most energizing gaming organizations in the industry!
 

Responsibilities:

  • Interact with our customers in all of our French gaming environments to promote customer satisfaction
  • Handle customer requests for our entire catalog of products and services, including:
    • Help with product information, account & billing requests, technical help, gameplay help
    • A mix of email, chat, phone, and social networking
  • Maintain a working knowledge of our products and services
    • Standard console and PC products
    • Massively multiplayer online games
    • Other online services
    • All current gaming platforms (mostly Xbox, PlayStation, Windows PCs)
  • Contribute to record keeping & knowledge management for product knowledge bases
  • Create, edit, review, and publish content in French for the Customer Service department in response to requests from internal stakeholders/external users
  • Maintain accuracy, relevancy of all internal/external content

Requirements:

  • Native French language speaker
  • Excellent verbal and written communication skills in both French and English
  • Experience working in a contact center
  • Experience with phone or chat-based support
  • Strong customer service ethic, positive attitude, and enthusiasm
  • Able to work evening and weekend shifts as required by the business
  • Strong time-management and organization skills
  • Possess excellent teamwork skills, and are also able to work well independently
  • Familiarity with online environments and social networks
  • Possess a strong attention to detail
  • Passion for gaming
  • Good typing skills

Desired Skills:

  • Previous customer service, community management, or public relations experience
  • Knowledge and passion for massively multiplayer online games
  • 1+ years translation/localization experience (French)
  • 1  + years writing/editing/technical communication experience
  • Excellent editorial skills with the ability to write clearly for a diverse audience
  • Enjoy competitive games, of any genre, and participate in their online communities
  • Have managed or contributed to wikis, or other collaborative knowledge solutions
  • Familiarity with productivity software, including Microsoft Office products
  • Technical troubleshooting ability with Microsoft Windows operating system
  • Familiarity with MacOS or Mobile operating systems
  • Bachelor’s degree or equivalent experience
Department Customer Support Division ZeniMax Online Studios Locaton Hunt Valley US-MD

The Customer Support Agent is a contract position that will assist players with in-game, billing and technical issues on our Customer Support team. Candidates will need to be able to work alternate shifts and weekends as required. We offer a fun, exciting and challenging environment in one of the most energizing organizations in the MMO space. NO RELOCATION PROVIDED.

 

Responsibilities:

  • Identify, troubleshoot and resolve billing, technical and in-game issues from players via phone, text chat, and e-mail
  • Cultivate a positive attitude of helpfulness, professionalism, and enthusiasm to be shared with customers and fellow employees
  • Maintain solid customer relationships by building positive rapport while handling questions and concerns with speed, courtesy, and professionalism
  • Understand and remain up-to-date with the technology relevant for supporting our customers
  • Know and adhere to internal policies and procedures
  • Perform data entry and account maintenance as required
  • Educate and inform players accurately and proactively about game-related support issues
  • Escalate and communicate ongoing and common game-related support issues
  • Investigate and communicate reports of service outages
  • Escalate and communicate any legally sensitive issues
  • Perform other duties as assigned by supervisor

 

Requirements:

  • Are willing and able to work alternating shifts and weekends as required by the business
  • Are fluent in written and spoken English
  • Are well organized, with the ability to prioritize and work in a dynamic, fast-paced environment
  • Are a self-starter with an energetic personality who works well alone and with a team
  • Are able to meet internal goals, objectives, and KPIs
  • Are able to quickly adapt and multi-task in a busy environment
  • Have excellent communication and troubleshooting skills
  • Have good typing skills with gaming and internet expertise
  • Are confident in communicating with customers via telephone
  • Have a strong understanding of customer service
  • Have strong interpersonal and communication skills
  • Have at least 6 months of customer service experience
  • Proficient in MS Office and Windows

 

Desired Skills (Optional):

  • Fluency in additional languages, spoken or written
  • Experience in a technical support role
  • Experience working with or an understanding of MMOs
  • Bachelor’s degree or equivalent
  • Have a passion for video games
Department Customer Support Division ZeniMax Online Studios Locaton Hunt Valley US-MD

Customer Service Data Analyst

 

The Customer Service Data Analyst is responsible for creating, running and maintaining business reports for our Customer Service operation and analyzing data to provide actionable insight to management.  Reporting and analysis will include contact center metrics, product insights, service quality, operational performance and employee performance.  Successful candidates will be highly analytical, tech-savvy, detail-oriented individuals with research ability and experience in contact centers.

 

Responsibilities:

 

  • Generate reports and operational dashboards for the Customer Support organization
    • Generate data and run reports on-demand and on a schedule
    • Manage and develop dashboards to provide operational insights in real time
    • Define and configure new CS reports and dashboards based on operational requirements
  • Analyze operational data and customer trends to provide actionable insight to CS management
    • Proactively monitor operational and customer trends for the purpose of business analysis and improvement
    • Conduct research projects and custom analysis when specific insight is required
  • Maintain and configure reporting tools for the CS service platform
    • Maintain functional ability with all CS reporting tools and technology
    • Learn the required configuration methods to (coding, scripting)
  • Position may include other duties as assigned to support the business

 

Requirements:

 

  • Bachelor’s degree or equivalent experience
  • 3 years of experience in a high volume contact center
  • Generate and distribute reports using Oracle Service Cloud (OSvC)
  • Experience with contact center tools and customer service systems
  • Solid understanding of contact center practices, concepts, and vocabulary
  • Technical savvy
  • Strong statistical and mathematical skills
  • Strong research skills
  • Strong customer service ethic
  • Professional communications and presentation skills to all levels of leadership
  • Expertise with productivity software, including Microsoft Office

 

Desired Skills (Optional):

 

  • Experience in the entertainment software industry
  • Knowledge and passion for massively multiplayer online games
  • Fluency in additional languages
  • Basic coding, scripting, or database ability
  • Experience with reporting and business intelligence tools (example: Oracle Service Cloud (OSvC, Splunk, Tableu Crystal Reports, etc.)

 

Department Customer Support Division ZeniMax Online Studios Locaton Hunt Valley US-MD

Production

Department Production Division ZeniMax Online Studios Locaton Hunt Valley US-MD

 

Responsibilities: 

  • Work with the Directors to manage the entire departmental direction and roadmap
  • Coordinate with external partners, internal teams and executive management to make optimal decisions about team and product direction
  • Support day-to-day processes & planning for the group
  • Identify critical path issues and drive initiatives with teams to resolve those issues
  • Assist with the development of the assigned project.
  • Support the production and development of assigned projects
  • Coordinate troubleshooting of technical problems
  • Coordinate and monitor the production of projects for business initiatives
  • Track and analyze metrics from teams to help improve process and guide future scheduling decisions.
  • Focus on growing teams to greater potential
  • Assist with internal processes and procedures
  • Facilitate execution either as a Product Owner or Scrum Master on multiple SCRUM teams

 

Requirements: 

  • 6+ years hands-on production or project management experience
  • Online development experience
  • Strong leadership experience
  • Experience with agile development practices
  • Proven ability to meet goals and objectives
  • Bachelor's Degree
  • Strong problem solving and communication skills
  • Must be able to keep focus on multiple tasks and effectively set priorities between projects
  • Passion for making GREAT games 

 

Department Production Division ZeniMax Online Studios Locaton Hunt Valley US-MD

 

As a Senior Live Services Manager, you are expected to have in-depth experience launching and supporting online products with a focus on delivering high-quality service to a large population. The Senior Live Services Manager provides direction to the community, support and feature teams based on player activities and the organizational response. You will also work with business leadership to coordinate Marketing, PR, Legal and other departmental efforts tied to your product. Excellent candidates will be comfortable influencing and negotiating priorities with other teams’ leadership, particularly emphasizing overall organizational success as the most highly-desirable outcomes.

Responsibilities: 

  • Aggregate details and provide summarized messaging that evokes behavior change
  • Quantify any requests of other teams with the business value
  • Stage data for the purposes of player messaging
  • Sell the business on service outages for the purposes of an improved player experience
  • Negotiate and coordinate resources for activities
  • Manage handoffs between your team and teams that are up and downstream
  • Prioritize open issue list based on quantifiable business justification
  • Gather, interpret and manage large volumes of data from many sources
  • Demonstrate either correlation or cause/effect between feature/service changes and customer behavior
  • Lead teams through maintenance, product update, and outage efforts
  • Coordinate large scale technical projects that require milestone delivery and coordination with many business disciplines
  • Manage and grow external partner relationships
     

Requirements: 

  • You are the type of person who is calm in the face of adversity. You are quick to analyze information and provide a direction or conclusion based on the information you have.  You have many war stories of how something went in an unexpected direction, and your teams’ success against the odds.​
  • You are dedicated to the team delivering. You own whatever activity for which you volunteer.  As a result, you are very willing to stay late/come in early to ensure the success of the initiative. When facing a blocker, you came up with resourceful ways to attain your objectives.
  • You are driven by the overall success and love of learning, not fear of failure. You build on previous failures to have positive outcomes in the future.
    3-5 years in a position where you demonstrated your contribution to high-quality live service
  • 5+ years in a position where you demonstrated your ability to prioritize organizational wins over individual or team wins
  • 5+ years in a position where you demonstrated ownership of individual and team success and/or failure
  • 5+ years in a position where your problem-solving skills contributed to organizational success
  • 5+ years in a leadership role
  • Amazing teamwork
  • Excellent communication skills

Desired Skills: 

  • Passion for live services
  • Process design
  • Strong negotiation skills
  • Game Industry Experience is highly desirable, but not required
  • Exemplary organizational skills
  • Ability to drive change
  • Strong leadership
Department Production Division ZeniMax Online Studios Locaton Hunt Valley US-MD

Programming

Department Programming Division ZeniMax Online Studios Locaton Hunt Valley US-MD

ZeniMax Online Studios is looking for an Audio Engineer to develop and implement leading-edge audio solutions and help push the boundaries of interactive audio in open world games.  This position will impact several aspects of the game (game systems, resource management, and optimization) and will work closely with other engineers and designers in order to provide a great user experience.

 

Responsibilities:

  • Design and architect new audio systems
  • Maintain and improve existing audio engine, game systems, tools and middleware
  • Optimize code to improve CPU utilization and reduce memory footprint
  • Support and proactively interface with Sound Designers specifically and the entire development team peripherally

 

Requirements:

  • 4+ years of software development experience
  • Proficient in C++
  • Solid architecture, system design, and analytical skills
  • Excellent math skills
  • Strong communication skills
  • Ability to write clear, maintainable, portable code

 

Desired Skills:

  • Experience developing for multiple platforms (Windows, OSX, PS4, Xbox One)
  • Bachelor’s Degree in Computer Science or equivalent experience
  • Familiarity with modern audio middleware (Wwise, Fmod)
  • Experience with multi-threaded programming
  • Strong debugging skills
  • MMO development experience
  • An extreme passion for all-things audio

 

Department Programming Division ZeniMax Online Studios Locaton Hunt Valley US-MD

Associate Gameplay Programmer

ZeniMax Online Studios is looking for an Associate Gameplay Programmer to implement and maintain game systems and fix bugs across our client/server architecture.  This position will work closely with designers and artists in order to provide a great user experience.

 

Responsibilities:

  • Refine game systems throughout the development cycle of the project
  • Test, debug, and resolve defects in a live game environment
  • Dive into an established codebase and take ownership of existing game systems
  • Collaborate with designers, artists, and other engineers for feature development

 

Requirements:

  • 2+ years of software development experience
  • Proficient in C++
  • Solid architecture, system design, and analytical skills
  • Strong communication skills
  • Ability to write clear, maintainable, portable code

 

Desired Skills:

  • Experience developing for multiple platforms (Windows, OSX, PS4, XBox One)
  • Bachelor’s Degree in Computer Science or equivalent experience
  • Experience with network game client/server architecture
  • Experience with multi-threaded programming
  • Strong debugging skills
  • Excellent 3D math skills
  • MMO development experience

 

Department Programming Division ZeniMax Online Studios Locaton Hunt Valley US-MD

Tools Programmer

ZeniMax Online Studios is looking for a Tools Programmer to design, develop, and maintain an assortment of tools that affect all aspects of game development.  This position will work closely with various disciplines to further refine workflows for streamlining content creation and the art and data pipelines.

Responsibilities:

•             Design and architect new tools based on developer requirements

•             Refine existing toolset to improve the development experience and reduce iteration time

•             Collaborate with artists, designers, and other engineers for feature development

•             Identify and eliminate inefficiencies in the content creation workflow

Requirements:

•             3+ years of software development experience

•             Proficient in C# and C++

•             Experience developing WinForms and/or WPF applications

•             Strong communication skills

•             Solid architecture skills and attention to detail

•             Ability to write clear and maintainable code

Desired Skills:

•             Experience with network game client/server architecture

•             Experience with SQL

•             Experience working with large datasets

•             UI and UX design skills

•             Strong 3D math skills

•             Bachelor’s Degree in Computer Science or equivalent experience

•             MMO development experience

Department Programming Division ZeniMax Online Studios Locaton Hunt Valley US-MD

 

ZeniMax Online Studios is looking for an experienced developer to drive the evolution of its backend services forward and lead the team. Candidates should be self-motivated and aware of industry trends, with a strong emphasis on high-quality code and systems that are easy to maintain, as well as capable of taking goals and translating them into results.

 

You will interface with other teams, gather requirements and create technical designs, as well as implement them. You have experience deploying services in a multi-team/service environment where forwards and backward compatibility is necessary. You coordinate requirements, create technical designs, deliver features that cross teams and shepherd them to live. 

 

Responsibilities:

  • Design and implement APIs that are maintainable and easy to interface with and scale with demand
  • Work with the Game Operations Director to implement a vision for the platform going forward
  • Work with external teams to integrate with their systems
  • Support and maintain the platform while evolving it
  • Create solutions that can be used with future products
  • Reduce downtime, improve observability and confidence in deployments
  • Lead and mentor the team with code reviews and technical direction

 

Requirements:

  • Python experience (5+ years) on a mission-critical live product
  • REST principles and design
  • Web-service scaling
  • Message bus experience

 

Desired Skills:

  • AWS services
  • Kubernetes
  • Go

 

Department Programming Division ZeniMax Online Studios Locaton Hunt Valley US-MD

 

ZeniMax Online Studios is looking for a Gameplay Programmer to implement and maintain game systems across our client/server architecture.  This position will impact several aspects of the game (game systems, resource management, graphics, and optimization) and will work closely with designers and artists in order to provide a great user experience.

 

Responsibilities:

  • Design and architect new game systems
  • Refine systems throughout the development cycle of the project
  • Optimize code to improve CPU utilization and reduce memory footprint
  • Collaborate with designers, artists, and other engineers for feature development

 

Requirements:

  • 4+ years of software development experience
  • Proficient in C++
  • Solid architecture, system design, and analytical skills
  • Excellent 3D math skills
  • Strong communication skills
  • Ability to write clear, maintainable, portable code

 

Desired Skills:

  • Experience developing for multiple platforms (Windows, OSX, PS4, Xbox One)
  • Bachelor’s Degree in Computer Science or equivalent experience
  • Experience with network game client/server architecture
  • Familiarity with rendering techniques, shader development, and graphics APIs
  • Experience with multi-threaded programming
  • Strong debugging skills
  • MMO development experience

 

Department Programming Division ZeniMax Online Studios Locaton Hunt Valley US-MD

 

ZeniMax Online is searching for a Gameplay Physics Engineer to bring the world alive in a game engine. Come work on an exciting new IP!

 

Responsibilities:

  • Implement core physics tech
  • Closely integrate physics and animation
  • Flesh out core systems that directly tie into physics (player navigation, animation, scripting, etc.)
  • Mentor other programming team members
  • Work with engineers, artists, designers, world builders, and producers to match core engine features and performance to the game’s vision

 

Requirements:

  • 7+ years of game industry software development experience
  • 5+ years of Havok usage
  • Extensive engine programming experience on either in-house engines or commercial ones such as Unreal and Crytek/Lumberyard
  • Used Havok physics in a heavily multi-threaded engine
  • History of implementing physics tech in high-quality engineering teams
  • Strong technical knowledge of Xbox One, PlayStation 4 and PC
  • Robust programming skills/experience in C++
  • Credited on multiple published video games in a programmer role
  • Strong architecture and low-level performance programming skills
  • Strong communication skills

 

Desired Skills:

  • Experience with network game client/server architecture
  • MMO development experience

 

Department Programming Division ZeniMax Online Studios Locaton Hunt Valley US-MD

Join the team at ZOS and work on an exciting new IP!

Responsibilities:

  • Implement core engine tech
  • Turn engine architectural goals into reality
  • Develop core engine components (threading, object system, memory management, file system, etc.)
  • Work with engineers, artists, designers, world builders, and producers to match core engine features and performance to the game’s vision

 

Requirements:

  • 4+ years of game industry software development experience
  • Extensive engine programming experience on either in-house engines or commercial ones such as Unreal and Crytek/Lumberyard
  • History of implementing low-level tech in high-quality engineering teams
  • Strong technical knowledge of Xbox One, PlayStation 4 and PC
  • Robust programming skills/experience in C++
  • Credited on at least one published video game in a programmer role
  • Strong architecture and low-level performance programming skills
  • Strong communication skills
  • Experience with network game client/server architecture

 

Desired Skills:

  • MMO development experience

 

Department Programming Division ZeniMax Online Studios Locaton Hunt Valley US-MD

As our Mobile Server Engineer, you will be working closely with the mobile games team to design and maintain a custom backend infrastructure. You will provide architecture and scalability guidance for our gameplay engineers to ensure we are leveraging our backend platforms properly.

 

Responsibilities:

  • Design, implement, deploy and maintain highly scalable backends in a zero-downtime environment for thin client mobile games.
  • Work closely with game designers and gameplay engineers to realize responsive multiplayer gameplay.
  • Actively participate in code and architecture reviews.
  • Coordinate with several departments on backend and analytics engineering needs.
  • Contribute to best practices on reliability and availability.

 

Requirements:

  • Enthusiasm for games in general.
  • Rock solid experience working with Gamelift and associated AWS technologies (Lambda, SQS, EC2, etc.)
  • Understand diverse languages and technologies - Python, Javascript, Node.JS, C++, C#, etc.
  • Real-time multiplayer server experience.
  • 4+ years of experience working with backend technologies for mobile.
  • Strong understanding and commitment to best practices for mobile application security.

 

Desired Skills:

  • Client-side mobile development experience in Unity3D, UE4, Cocos2d-x, Corona, etc.
  • Microservice architecture experience.
  • Knowledge of network protocols and non-blocking IO.
  • Good experience with Linux shell and scripting languages.
Department Programming Division ZeniMax Online Studios Locaton Hunt Valley US-MD

ZeniMax Online Studios is looking for a Senior Animation Software Engineer to develop a robust in-game animation system. This position will work side-by-side with Technical Artists, Animators, and Gameplay Engineers, and will own the animation pipeline from artist workstation all the way to fluid and responsive in-game characters.

 

Requirements

  • Expert level knowledge of real-time animation systems.
  • Extensive experience with one or more real-time animation middleware (e.g.: Havok Animation, Granny, Morpheme) or equivalent custom/in-house solutions.
  • Experience developing or working with animation blend graphs, real-time IK, animation compression, and/or advanced animation memory management (streaming).
  • Enjoys working daily with animators and technical arts to help craft solutions to complex problems.
  • 7+ years game industry software development experience
  • Prior experience acting as an owner of animation systems
  • Robust programming skills/experience in C++
  • Strong technical knowledge of Xbox One, PlayStation 4 and PC

 

Desired Skills

  • Experience with animation systems in network games
  • Generalist experience or prior experience in other core areas of game development, such as UI or gameplay programming
  • Excellent 3D math skills
  • Ability to write clear, maintainable, portable code
  • Must be a self-motivated and energetic team player with a very strong work ethic and cooperative attitude
  • Degree in Computer Science or equivalent work experience

 

Department Programming Division ZeniMax Online Studios Locaton Hunt Valley US-MD

Join a great team and start your massively multiplayer career with us!

ZENIMAX ONLINE STUDIOS is hiring for The Elder Scrolls® Online and future projects. We’re looking for talented, self-motivated people of varied experiences and backgrounds with the desire to make great games. Welcome to ZOS!

We're Hiring