Zenimax Online Studios

We're Hiring

ZENIMAX ONLINE STUDIOS is hiring for both The Elder Scrolls Online and multiple unannounced projects. We’re growing to meet the demands of our players and industry, so we’re looking for talented, self-motivated people of varied experiences and backgrounds with the desire to make great games. Join us!

Administration

Department Administration Division ZeniMax Online Studios Locaton Hunt Valley US-MD

Food Service Worker

The Food Service Worker, under the supervision of the Facilities Operation Manager, performs a variety of duties including preparing and serving food in a corporate cafeteria; cleaning and maintaining equipment and cafeteria facilities in a sanitary and orderly condition; light paperwork as directed; and other duties as necessary to keep the facility in full operation. Exceptional customer service is a major component of this position.  

Responsibilities:

  • Prepare a variety of foods including, but not limited to soups, salads, and sandwiches. 
  • Assist in the preparation of food by cooking or baking as needed 
  • Assemble and mix a variety of salads; portion and plate neatly, accurately, and in a timely manner
  • Clean and peel fruit and vegetables and assemble ingredients as directed
  • Operate standard kitchen equipment safely and efficiently
  • Set up and replenish food service areas with appropriate beverages, food containers, utensils, condiments and other items
  • Maintain food prep area and restock items to ensure a sufficient supply throughout service 
  • Clean as directed -- clean and store dishes, utensils, cafeteria equipment and food supplies; clean and sanitize work areas and dispose of refuse properly; clean serving counters, tables, chairs and other equipment 
  • Service vending machines as directed
  • Understand and adhere to proper food handling, safety, and sanitization standards while preparing food, serving food, and clean up 
  • Exhibit a cheerful and helpful manner when dealing with customers 
  • Maintain professional appearance
  • Perform light paperwork duties as assigned
  • Perform other related duties as assigned   

Requirements:

  • At least 2 years of experience or education in the food service industry
  • ServSafe Certification (Certified Food Service Manager – Level 1)
  • High School Diploma or equivalent is required
  • Ability to understand and implement written and verbal instructions
  • Strong customer service skills
  • Must be able to work any station in the kitchen/service area when needed
  • Position requires bending, standing, and walking the entire workday
  • Must have the ability to lift 10 pounds frequently and up to 30 pounds occasionally 
Department Administration Division ZeniMax Online Studios Locaton Hunt Valley US-MD

We are seeking an experienced  Human Resources Business Partner to support ZeniMax Online Studios in Hunt Valley, MD.  This position will provide local support in functional areas of Human Resources, including but not limited to recruitment and employment, employee relations and benefits.  

 

Responsibilities:

 

Recruiting: Utilize applicant tracking system, post positions, prescreen candidates, schedule interviews, arrange travel and accommodations, check references, manage salary negotiations and conduct new hire orientation.

Benefits:  Assist with the initial enrollment in health and welfare plans, respond to employee inquiries, coordinate benefits with third party providers and ensure compliance with government regulations.

Employee Relations: Partner with employees to communicate various Human Resources policies, procedures and initiatives. Plan employee events and incentive programs. Help resolve employee relation issues in a professional and timely manner.

Performance Management: Interact with managers to evaluate reviews and merit process and ensure that reviews are completed and submitted in a timely manner.

Training and Development: Develop and deliver training presentations to studio’s employees relating to interview skills, performance reviews, management training, and other areas as necessary.

 

Requirements:

  • Bachelor’s degree in Human Resources, Business or related discipline 
  • Minimum 3 years HR experience (benefits, compensation, employee relations or performance management) required
  • Knowledge and experience with Applicant Tracking Systems, preferably Taleo
  • Employee relations experience
  • Current knowledge of employment-related legislation
  • Excellent judgment and discretion 
  • Strong organizational and project management skills 
  • Knowledge of spreadsheet and word processing computer applications (Word, Excel, and HRIS)
  • Ability to work effectively in a highly confidential, very fast-paced environment and solve complex problems
  • Excellent written, verbal, and interpersonal skills
Department Administration Division ZeniMax Online Studios Locaton Hunt Valley US-MD

Art

Department Art Division ZeniMax Online Studios Locaton Hunt Valley US-MD

The Video Editor will work closely with the Marketing Director, development team and creative agencies to produce creative high definition video for broadcast, mobile and online media.

 

Responsibilities

  • Plan, organize, create, process and edit video projects for marketing of MMORG video game using computer software
  • Edit video game trailers, with the goal of conveying the emotional content and attitude of a game
  • Create TV commercials, game trailers and other marketing and production materials
  • Use digital equipment, in-game capture rigs and lighting kit to record scenes according to a script and under a marketing/producer team member’s oversight, providing input as needed to ensure a quality product
  • Set up and operate video cameras, light kit, sound recording, and other equipment as needed to produce instructional videos
  • Use audio recording equipment to capture and edit spoken audio tracks for use with other multi-media and animation productions
  • Select, organize, and assemble scenes into a finished rough cut according to a script; Provide input to producer/director to boost visual, dramatic, and/or instructional value
  • Optimize video for websites, mobile devises, YouTube or various other destinations
  • Create and implement motion graphics using computer software
  • Communicate clearly and in a timely manner with all marketing team members
  • Organize and archive video assets using computer hardware and software

 

Requirements

  • All candidates are required to submit a demo reel via online portfolio demonstrating ability to make materials of various styles
  • Possess both technical and artistic expertise to push the creative envelope to new heights while adhering to brand guidelines
  • Minimum of three years experience in digital video editing
  • Minimum of three years of experience editing short-form work, especially trailers and commercials
  • Demonstrated experience in capturing footage from video game consoles, PCs, etc
  • Knowledge of video software (i.e. Final Cut Pro, Adobe Premiere, Motion, After Effects)
  • Ability to research and recommend video-related equipment, software, and hardware
  • Experience grading and color correcting video for final release
  • Must be able to work quickly and efficiently, hit short deadlines, have strong organizational skills and juggle multiple projects simultaneously. Must be able to deal with high levels of stress
  • Ability to work independently
  • Understanding of digital file creation and delivery for web based video. Transcoding and FTP skills a must. Possess knowledge of capturing digital video from a video game format
  • Must be familiar with basic to advanced color correction and proper audio mixing

 

Desired

  • Bachelor’s degree in video/communication field (preferred) or an equivalent combination of education and experience
  • Knowledge of both PC and MAC OS preferred
  • Adobe After Effects, Photoshop, Flash and other CS5 application experience and knowledge highly desirable

 

Department Art Division ZeniMax Online Studios Locaton Hunt Valley US-MD

Mobile FX Artist 

           

The FX Artist will be responsible for designing and creating high-quality effects for our mobile team.

 

Responsibilities:

 

  • Develop innovative, complex and visually stunning animated, particle and shader effects within the defined visual style.
  • Creating all assets such as textures, models, and shaders relevant to visual effects art.
  • Concept, propose, and present creative ideas.
  • Work closely with our artists, animators, designers, and programmers to implement effects.
  • Provide creative input specific to assigned tasks

 

Requirements:

           

  • Strong understanding of particle effects technology, techniques, and implementation.
  • Traditional 2D Drawing and Animation skills preferred.
  • Strong technical knowledge of effects generation within Unity.
  • Candidates must show an aptitude for learning new systems quickly.
  • Experience with Photoshop and other relevant tools.
  • Must have the ability to quickly conceptualize, present and execute ideas.
  • Excellent communication, interpersonal and organization skills.
  • Excellent sense of scale, timing, motion, detail, form, texture and color.
  • Must have the drive to conquer technical challenges. 
Department Art Division ZeniMax Online Studios Locaton Hunt Valley US-MD

Introduction

Coordinate and produce multimedia projects for print, web and video. Manage artists across all those same disciplines, offering direction and ensuring adherence to established style guides is maintained. Coordinate with Marketing and PR departments to ensure scheduling is on track and all promotional needs for the breadth of ZOS products are accounted for. Coordinate and produce multiple live streaming webcasts promoting ZOS products. Maintain AAA quality bar for all projects.

 

Responsibilities

  • Liaise with ZOS Art and Creative directors on artistic direction and style guides for all products.
  • Artworking and layout of packaging, manuals, advertising, point of sale, web banners and mailers, mainly as Marketing tasks.
  • Plan, Storyboard, Capture, and in other ways produce social videos for online products. This responsibility will include actual video production work in addition to supervising other editors.
  • Plan, Storyboard, Capture, and in other ways produce major promotional videos for quarterly releases. This responsibility will include actual video production work in addition to supervising other editors.
  • Communicate clearly and engage the help of ZOS Team Leads, leveraging their expertise and scheduling their artists’ time to help complete all projects.
  • Coordinate contracted video production houses for other major video projects, including CGI cinematics and in-game footage promotional videos.
  • Schedule and achieve planned dates for all Creative Services deliverables and ensure communication to territory as well as relevant members of the Marketing and Operation teams.
  • Liaise with localization agencies, internal and external creative studios, including partner territories to deliver top quality localized versions of all projects.
  • Ensure timely delivery of all assets in order to meet 1st party submission dates.
  • Work with 1st party keeping updated with all current templates, and approvals, managing and tracking changes.
  • Communicate clearly to all territories, the dates for all production timelines.
  • Update and track weekly asset creative schedule, in line with Production and Marketing timelines.
  • Schedule and maintain a live-streaming studio, including equipment ordering and maintenance.

 

Requirements

  • Well-developed communication, negotiation and personal skills
  • Provide a portfolio of work demonstrating excellence in video production and graphic design
  • 2+ years of experience in a management/leadership position in addition to extensive production experience
  • Highly organized with an eye for quality and the ability to review deliverables for quality and accuracy
  • Strong aptitude for production software especially the Adobe CC suite (Photoshop, Premiere, After Effects, etc…)
  • Experience with project management and delivering to required schedules and deadlines
  • Demonstrable experience coordinating efforts between multiple groups (marketing, production, web, etc.) in order to deliver high quality results under deadline pressure

 

 

 

Department Art Division ZeniMax Online Studios Locaton Hunt Valley US-MD
Senior Animator

ZeniMax Online is looking for a highly motivated Senior Animator to collaborate with our talented team of creative professionals bringing the creatures and characters of our worlds to life. Our teams are empowered to create, challenged to learn, and encouraged to lead. Harness your passion and creativity to develop genre-defining gameplay and interactive storytelling.

Responsibilities:

  • Bring fantasy and realistic creatures and characters to life with high-quality animation
  • Collaborate with design and engineering and define new gameplay mechanics
  •  Contribute to the creative process with original ideas and inspiration that will shape the players' experience
  • Provide artistic vision to gameplay and in-game storytelling
  • Work directly with the character team to develop character and creature models with believable proportions and help define rigging, and other animation considerations.
  • Autonomous problem-solving in a dynamic environment

Requirements:

  • Have 5+ years of professional experience as an animator
  • Experience developing new gameplay mechanics from the ground up
  • Show ability to combine acting and action to bring personality and appeal to characters and monsters alike
  • Can demonstrate an understanding of animation pipelines and standard industry processes
  • Possess technical knowledge/abilities with respect to the implementation of animation into a game engine
  • Shows a strong understanding of fundamental animation principles and the ability to clearly communicate those ideas to others
  • Come from a background with experience collaborating across all disciplines
  • Must show an aptitude for learning new systems quickly
  • Have a minimum of BFA with a major in Animation or equivalent experience, additional related education a plus
  • Have extensive knowledge of 3D Studio Max, Maya or Motion Builder

Desired Skills (Optional):

  • Experience with motion capture and realistic human performance
  • Training or experience with acting or combat
  • Excellent drawing or related traditional art skills demonstrated in a portfolio
  • Have a deep understanding of anatomy and human kinetics, demonstrated through a working knowledge of martial arts, dance, or related experience

Portfolio: Please include links to your work and clearly indicate your contributions. Resumes without work samples will not be considered.

Department Art Division ZeniMax Online Studios Locaton Hunt Valley US-MD

We are seeking a senior-level concept artist that has published production experience with creating a diverse visual range of characters, environments, architecture, props and related game assets. A solid grasp of form, structure, color, and light for 2D art assets is essential.

 

Responsibilities

  • Create the look of new assets by working closely with the Art Director to establish a consistent visual direction for armors, weapons, monsters, environments/landscapes, architecture, props, storyboards, marketing art, etc.
  • Create inspiring and highly detailed, realistic production friendly concept art that stays on style with the aesthetics already established in our game. 
  • Produce work with minimal supervision, in an efficient and timely manner, to maintain production schedules
  • Work closely with colleagues to foster a highly communicative, coordinated team effort
  • Ensure quality of related assets by maintaining responsibility over your work throughout the project's development

 

Requirements  

  • Excellent traditional artistic skills with a strong grasp of composition, anatomy, color theory, perspective, lighting, environment, architectural, creature/character, costume and graphic design.
  • Proficiency in life drawing (drawing from life and reference) as well as a strong imagination and a willingness to push the envelope, to innovate within the parameters of the game's world.
  • Strong communication, excellent visual storytelling and written skills.
  • Strong interpersonal skills-able to interact with team members of different disciplines.
  • Good positive attitude and outlook, self-motivated, and a great team player.
Department Art Division ZeniMax Online Studios Locaton Hunt Valley US-MD

 

We are seeking a skilled Technical Animator to help further develop our animation pipeline. The focus of this position will be on runtime animation integration and animation handling in the pipeline.

 

You will work with animators to develop blend graphs that produce smooth, AAA quality animation, seamlessly combining animated motion with various runtime input sources. You’ll help define animation related workflows and systems, and you’ll assist animators in all technical aspects of animation production. Working with multiple disciplines to identify effective solutions, you will serve as a communicator with the goal of ensuring all involved parties have a common understanding of the system and our shared goals.

 

Preference will be given to candidates who have experience writing animation authoring tools (in Max, Maya, etc.), though this is not the primary area of coverage. If you have experience programming in any form, this is a huge plus. If you have experience with MOCAP that is also beneficial. If you are technical, highly motivated and passionate about animation, please apply for this position. It’s an uncommon opportunity.

 

Responsibilities:

  • Work closely with Animation, Design and Engineering to develop the means by which these groups interact with animation data
  • Play a positive, proactive role in communication between all involved departments
  • Advocate for Animation while maintaining attention to performance issues
  • Provide ongoing support and training to Animation throughout production cycle
  • Communicate, promote and document animation related processes and best practices
  • Help to identify tools that will make managing large amounts of animation possible

 

Requirements:

  • 5 or more years industry experience
  • 3-5 years runtime animation system experience (can overlap with industry experience)
  • Professional experience working with 2 or more animation pipelines
  • Strong technical skillset and love of getting hands dirty
  • Strong understanding of kinematics and eye for animation
  • Experience with runtime animation tools, techniques and capabilities (Unity, Havok Behavior, Natural Motion, or proprietary, etc.)
  • Familiarity with rigging
  • Some familiarity with MOCAP workflows
  • Understand differences between production and runtime animation requirements and data
  • Clear, demonstrable understanding of animation data and how it moves through the pipeline
  • Self-sufficient, motivated and independent
  • Strong communication and time management skills
  • Familiarity with common data formats: XML/JSON/etc.
  • Familiarity with common 3D data formats: HVK/GR2/OBJ/FBX/ALEMBIC/etc.

 

Desired Skills:

  • Some understanding of shaders
  • Any programming experience
  • Pyside/PyQt
  • Perforce
  • Experience with special effects and non-character animation
  • General interest in contemporary CGI techniques

 

Portfolio: Please include links to your work and clearly indicate your contributions. Resumes without work samples will not be considered.

Department Art Division ZeniMax Online Studios Locaton Hunt Valley US-MD

 

We are looking for a skilled Technical Artist who can think procedurally to solve problems. You will be working with small, multidisciplinary groups to develop efficient, intuitive workflows. You will work with Artists and Designers to build production tools. You will work with Engineers to define performance metrics parameters. If you have experience building large environments, this is a big plus. If you have VFX industry experience, this is also a big plus. If this sounds like a challenge, it is.

 

Responsibilities:

  • Develop efficient, maintainable workflows capable of supporting large world building efforts
  • Develop world building tools for artists and designers
  • Work with Engineering to develop technical guidelines and performance requirements
  • Build benchmark assets that represent standards of quality and performance
  • Document system and advocate best practices
  • Provide support, training and mentoring to users
  • Document workflows and advocate best practices

 

Requirements:

  • Fluency in one or more languages (Python, C#, C++, MaxScript, MEL, VEX, etc.)
  • Experience building extensive environments in either Game or VFX industries
  • Experience working with physically based materials
  • Experience with Substance Designer/Painter
  • Solid technical background and an ability to design and implement systems
  • Experience with procedural authoring tools such as Houdini or World Machine
  • Good troubleshooting skills
  • Self-sufficient and independent
  • Strong communication and time management skills
  • Familiarity with reality capture methods
  • Familiarity with common data formats: XML/JSON/etc.
  • Familiarity with common 3D data formats: OBJ/FBX/ALEMBIC/etc.

 

Desired Skills:

  • VFX Industry experience
  • Experience with Houdini
  • Understanding of modern shader capabilities
  • PyQt/PySide
  • Perforce
  • Understanding of core game data pipelines.
  • Experience with special effects and shaders.
  • General interest in contemporary CGI techniques.

 

Portfolio: Please include links to your work and clearly indicate your contributions. Resumes without work samples will not be considered.

Department Art Division ZeniMax Online Studios Locaton Hunt Valley US-MD

Customer Support

Department Customer Support Division ZeniMax Online Studios Locaton Hunt Valley US-MD

The Bilingual Customer Service Agent for Japanese is responsible for maintaining positive relationships with our game players by helping them with speed, expertise, courtesy, and enthusiasm.  This includes a wide variety of gameplay needs, technical advice, account & billing requests, product information, and social networking.  Successful candidates will typically have a positive attitude, passion for gaming, analytical thinking, computer savvy, and experience in customer service contact centers.

 

Responsibilities

  • Interact with our customers in all of our Japanese gaming environments to promote customer satisfaction
  • Handle customer requests for our products and services:
    • Help with product information, account & billing requests, technical help, gameplay help
    • Help with social networking
  • Maintain a working knowledge of our products and services
    • Standard console and PC products
    • Massively multiplayer online games
    • All current gaming platforms (mostly Xbox, PlayStation, Windows PCs)
  • Contribute to record keeping & product knowledge base management

 

Requirements

  • Native Japanese language ability; Business-level fluency in English
  • Native knowledge of culture and business in Japan
  • Customer service experience
    • Strong customer service ethic
    • Enthusiastic, positive, and professional attitude in all interactions
    • Experience with contact center environments
  • Ability to work flexible shifts (including some nights, weekends, holidays when products require it)
  • Able to quickly adapt and multi-task in a busy environment
  • Self-starter who works well alone but also experience working within team
  • Professional communications and documentation skills
  • Strong troubleshooting, analytical, and collaboration skills
  • Familiarity with computer hardware and consumer electronics for gaming
  • Familiarity with computer operating systems
  • Experience with productivity software including Microsoft Office
  • Knowledge and passion for massively multiplayer online games and online environments

 

Desired Skills

  • Previous customer service, community management, or public relations experience
  • Knowledge and passion for massively multiplayer online games
  • Bachelor’s degree or equivalent experience
  • Experience working within an international company
  • Experience in entertainment software industry
  • Experience dealing with external business partners

 

Department Customer Support Division ZeniMax Online Studios Locaton Hunt Valley US-MD

ZeniMax Online Studios is looking for experienced and inspirational Customer Support Supervisor for our global Customer Support Team. This is a full-time position at our offices in Hunt Valley, MD and as such all candidates should already be eligible to work within the US. We offer a fun, exciting and challenging environment in one of the most energizing organizations in the MMO space.

 

Responsibilities:

  • Lead, coach and motivate a team of Customer Support Agents to deliver outstanding customer service experiences
  • Stand accountable for your team’s performance against department KPIs and continuously review and improve the quality of service delivered by your team.
  • Manage expectations and individual development plans and provide regular updates on your team’s talent development
  • Respond to escalations of highly complex, sensitive and/or customer well-being related nature in a professional and timely manner
  • Ensure that your team understand operational KPIs and their individual targets
  • Manage your team’s performance to meet or exceed department SLAs and other departmental goals
  • Coach and develop Customer Support Representatives to deliver qualitative and quantitative targets
  • Ensure Customer Support Representatives are empowered with the knowledge and skills or coached to deliver first time resolution with all contacts
  • Practice leadership by example especially in regards to open, honest communication, dedication to provide excellent high-quality customer service, self-motivation and team work
  • Coordinate employees time off requests as well as overall team attendance and adherence
  • Work with CS Management to coordinate accurate and complete documentation regarding any coaching efforts for all team members
  • Build and maintain a strong knowledge of Customer Support’s processes and work instructions
  • Perform other duties as assigned by supervisor

 

Requirements:

  • Possess superior troubleshooting skills
  • Are able to work flexible shifts as required in a 24/7/365 environment including nights, weekends, and rotating holidays
  • Have a proven track record of building highly efficient customer service teams
  • Are enthusiastic about providing outstanding customer service and ability to maintain a positive and professional attitude in all interactions
  • Have a working knowledge of Microsoft Office applications, particularly Outlook, Excel and Word
  • Have a minimum of 4 years of customer service and 2 years of CS management / leadership experience in a contact center environment
  • Are detail oriented with excellent organizational skills
  • Have excellent written and verbal communication skill in English
  • Have a passion for PC / video games

 

Desired Skills

  • Fluency in additional languages, spoken or written
Department Customer Support Division ZeniMax Online Studios Locaton Hunt Valley US-MD

Design

Department Design Division ZeniMax Online Studios Locaton Hunt Valley US-MD

The Senior Combat designer works with the Combat Lead and the rest of the development team in the creation and maintenance of core combat mechanics, character abilities, and combat itemization.  They are responsible for maintaining and improving the health of the combat experience including balance, bug fixing, system improvements, and development of new features.

Responsibilities:

  • Assist the Lead Combat Designer in developing and executing plans to improve and expand the combat experience
  • Adhere to guidelines and restrictions for combat gameplay as defined by the Lead Combat Designer and Creative Director
  • Take ownership of the development of specific combat features and improvement efforts, from ideation through delivery to players
  • Maintain clear and concise documentation for all mechanics, balance, and systems they are responsible for
  • Maintain up-to-date knowledge of the state of combat on the live servers and incorporate that knowledge into development effort
  • Mentor other designers on the Combat team to improve their design, technical, and communication skills
  • Actively seek internal and external feedback regarding the Combat product, and work with leadership to identify response actions
  • Specific areas of responsibility include:                    ​
    • Maintenance and iteration of combat-centric systems such as character stats, progression, itemization rules, and player onboarding
    • Creation and maintenance of character mechanics, abilities, and items with an eye toward game balance
    • Proposing and shepherding the development of new gameplay systems

Requirements:

  • Minimum 3+ years game design experience on a shipped or live online multiplayer game
  • Deep expertise in action and RPG combat systems, and what makes them satisfying
  • Experience designing for both a casual and competitive audience
  • Excellent written and verbal communication skills
  • Ability to thrive within a collaborative environment, and both give and receive constructive feedback
  • Ability to think logically and break down complex problems, with a strong focus on attention to detail
  • Confidence working in an environment where specific processes are in place to maintain live game integrity
  • Experience with scripting tools or languages
  • Proficiency with Microsoft Excel and Microsoft Word

 

Department Design Division ZeniMax Online Studios Locaton Hunt Valley US-MD

Marketing & Public Relations

Department Marketing & Public Relations Division ZeniMax Online Studios Locaton Hunt Valley US-MD

Community Manager

 

The successful candidate will manage the day-to-day operational activities surrounding the reporting and administering of the game’s online community. This roles acts as the administrator for both online communities as well as for the content management tool. While working in a cross functional team the Community Manager keeps the online community engaged and grows the community base. This individual will effectively utilize knowledge of the game and community to assist the Marketing Department with ideas and designs that will work to drive revenue.

Responsibilities:

  • Assists and oversees a vibrant pre and post-ship website that features franchise content, community-generated content, forum discussions, downloads, and other interactions.
  • Collaborates with internal departments to ensure that community feedback is addressed.
  • Helps develop community assets such as podcasts, developer interviews, product updates, game tips and tricks.
  • Maintains consistent presence and promotes user-friendly environment on community message boards.
  • Works in collaboration with the Development, Marketing, PR, Quality Assurance, and Customer Support teams to ensure a positive player experience.
  • Helps conduct private and public tests to gather community feedback that will help improve final product quality.
  • Drafts and distributes community reports including community reactions, sentiment, and feedback, metrics, and research.
  • Assists with the company's involvement in trade shows, exhibitions, and other events.
  • Assists other members of the community team with community-related tasks.
  • Generates reports regarding the online community and customer reviews; analyzes the results.

 

Requirements:

  • 3+ years community management and/or social media management experience in mobile gaming required
  • BS degree in Marketing, Communications, Public Relations or equivalent experience
  • Technical knowledge of online community platforms, systems and software
  • Strong understanding of popular social media and mobile gaming trends
  • Knowledgeable on latest technologies and techniques used in building and maintaining successful gaming communities
  • Drive to innovate community practices and bring community management to the next level
  • Proven history of maintaining and developing a mobile game online community
  • Excellent written and verbal communication skills
  • Ability to work collaboratively in a team environment
  • Demonstrated initiative and positive spirit in a rapidly changing environment
  • Experience working with Apple and Android mobile gaming platforms, storefronts, and related tools
Department Marketing & Public Relations Division ZeniMax Online Studios Locaton Hunt Valley US-MD

Production

Department Production Division ZeniMax Online Studios Locaton Hunt Valley US-MD

As a Live Services Manager, you have in-depth experience launching and supporting online products with a focus on delivering high quality service to a large population. The Live Services Manager provides direction to the community, support and feature teams based on the production schedule. You will also work with business leadership to coordinate and deploy Marketing, PR, Legal and other departmental efforts tied to your product. Excellent candidates will be comfortable preparing and managing complicated maintenances and incidents, particularly emphasizing overall organizational success by reducing downtime while minimizing risk to the business.

 

Responsibilities

  •   Prepare and manage maintenances for all game realms and associated services in the production environment
  •   Assist in identification and resolution of production incidents, including player and stakeholder communication
  •   Gain knowledge of the game and services tech stacks in order to assist in troubleshooting and triage of issues
  •   Negotiate and coordinate resources for scheduled and emergent production activities
  •   Manage handoffs between your team and teams that are up and downstream
  •   Collect, distribute, and pursue completion of continuous improvement items
  •   Prioritize open issues based on quantifiable business justification
  •   Record and analyze downtime for maintenances and incidents

 

Requirements

  •   1+ years working on a live service mobile product
  •   2+ years in a position where you directly managed deployments of live services
  •   2+ years in a position where your problem-solving skills contributed to the resolution of production incidents
  •   Working knowledge of the following systems/technologies:
    • Linux (CentOS/RHEL/Debian/Ubuntu)
    • Monitoring and trending systems (Nagios, Cacti, Graphite, Grafana, etc.)
    • Cloud technologies (AWS)
    • Container orchestration and operations (Kubernetes, Dockers, kops)
    • Databases (MySQL, MariaDB)
    • Load balancers (F5, HAProxy)
    • Storage/SAN
  •   Flexibility to work a variety of shifts, including really early morning hours
  •   Prior experience in a 24/7 on call rotation supporting business critical applications or systems is preferable
  •   Game industry experience is desirable, but not required
Department Production Division ZeniMax Online Studios Locaton Hunt Valley US-MD

As a Live Services Manager, you have in-depth experience launching and supporting online products with a focus on delivering high quality service to a large population. The Live Services Manager provides direction to the community, support and feature teams based on the production schedule. You will also work with business leadership to coordinate and deploy Marketing, PR, Legal and other departmental efforts tied to your product. Excellent candidates will be comfortable preparing and managing complicated maintenances and incidents, particularly emphasizing overall organizational success by reducing downtime while minimizing risk to the business.

 

Responsibilities

  • Administer the billing and account management system
  • Prepare and manage maintenances for all game realms and associated services in the production environment
  • Assist in identification and resolution of production incidents, including player and stakeholder communication
  • Gain knowledge of the game and services tech stacks in order to assist in troubleshooting and triage of issues
  • Negotiate and coordinate resources for scheduled and emergent production activities
  • Manage handoffs between your team and teams that are up and downstream
  • Collect, distribute, and pursue completion of continuous improvement items
  • Prioritize open issues based on quantifiable business justification
  • Record and analyze downtime for maintenances and incidents

 

Requirements

  • 1+ years in a position where you directly administered a billing and/or account system
  • 2+ years in a position where you directly managed deployments of live services
  • 2+ years in a position where your problem-solving skills contributed to the resolution of production incidents
  • Working knowledge of the following systems/technologies:
    • Linux (CentOS/RHEL/Debian/Ubuntu)
    • Monitoring and trending systems (Nagios, Cacti, Graphite, Grafana, etc.)
    • Cloud technologies (AWS)
    • Container orchestration and operations (Kubernetes, Dockers, kops)
    • Databases (MySQL, MariaDB)
    • Load balancers (F5, HAProxy)
    • Storage/SAN
  • Flexibility to work a variety of shifts, including really early morning hours
  • Prior experience in a 24/7 on call rotation supporting business critical applications or systems is preferable
  • Game industry experience is desirable, but not required

 

Department Production Division ZeniMax Online Studios Locaton Hunt Valley US-MD

 

Responsibilities: 

  • Work with the Directors to manage the entire departmental direction and roadmap
  • Coordinate with external partners, internal teams and executive management to make optimal decisions about team and product direction
  • Support day-to-day processes & planning for the group
  • Identify critical path issues and drive initiatives with teams to resolve those issues
  • Assist with the development of the assigned project.
  • Support the production and development of assigned projects
  • Coordinate troubleshooting of technical problems
  • Coordinate and monitor the production of projects for business initiatives
  • Track and analyze metrics from teams to help improve process and guide future scheduling decisions.
  • Focus on growing teams to greater potential
  • Assist with internal processes and procedures
  • Facilitate execution either as a Product Owner or Scrum Master on multiple SCRUM teams

 

Requirements: 

  • 6+ years hands-on production or project management experience
  • Online development experience
  • Strong leadership experience
  • Experience with agile development practices
  • Proven ability to meet goals and objectives
  • Bachelor's Degree
  • Strong problem solving and communication skills
  • Must be able to keep focus on multiple tasks and effectively set priorities between projects
  • Passion for making GREAT games 

 

Department Production Division ZeniMax Online Studios Locaton Hunt Valley US-MD

 

As a Senior Live Services Manager, you are expected to have in-depth experience launching and supporting online products with a focus on delivering high-quality service to a large population. The Senior Live Services Manager provides direction to the community, support and feature teams based on player activities and the organizational response. You will also work with business leadership to coordinate Marketing, PR, Legal and other departmental efforts tied to your product. Excellent candidates will be comfortable influencing and negotiating priorities with other teams’ leadership, particularly emphasizing overall organizational success as the most highly-desirable outcomes.

Responsibilities: 

  • Aggregate details and provide summarized messaging that evokes behavior change
  • Quantify any requests of other teams with the business value
  • Stage data for the purposes of player messaging
  • Sell the business on service outages for the purposes of an improved player experience
  • Negotiate and coordinate resources for activities
  • Manage handoffs between your team and teams that are up and downstream
  • Prioritize open issue list based on quantifiable business justification
  • Gather, interpret and manage large volumes of data from many sources
  • Demonstrate either correlation or cause/effect between feature/service changes and customer behavior
  • Lead teams through maintenance, product update, and outage efforts
  • Coordinate large scale technical projects that require milestone delivery and coordination with many business disciplines
  • Manage and grow external partner relationships
     

Requirements: 

  • You are the type of person who is calm in the face of adversity. You are quick to analyze information and provide a direction or conclusion based on the information you have.  You have many war stories of how something went in an unexpected direction, and your teams’ success against the odds.​
  • You are dedicated to the team delivering. You own whatever activity for which you volunteer.  As a result, you are very willing to stay late/come in early to ensure the success of the initiative. When facing a blocker, you came up with resourceful ways to attain your objectives.
  • You are driven by the overall success and love of learning, not fear of failure. You build on previous failures to have positive outcomes in the future.
    3-5 years in a position where you demonstrated your contribution to high-quality live service
  • 5+ years in a position where you demonstrated your ability to prioritize organizational wins over individual or team wins
  • 5+ years in a position where you demonstrated ownership of individual and team success and/or failure
  • 5+ years in a position where your problem-solving skills contributed to organizational success
  • 5+ years in a leadership role
  • Amazing teamwork
  • Excellent communication skills

Desired Skills: 

  • Passion for live services
  • Process design
  • Strong negotiation skills
  • Game Industry Experience is highly desirable, but not required
  • Exemplary organizational skills
  • Ability to drive change
  • Strong leadership
Department Production Division ZeniMax Online Studios Locaton Hunt Valley US-MD

Programming

Department Programming Division ZeniMax Online Studios Locaton Hunt Valley US-MD

To further support the efforts of our growing company, ZeniMax Online Studios is expanding our Game Operations team. As the Linux System Administrator, you will assist in building, maintaining, and troubleshooting the internal Linux servers that help our developers make games, and the external Linux servers that support our games. Over time, it is expected that this role will increasingly focus on building automation and tooling that will reduce the cost of maintenance and increase confidence and velocity that will favor candidates who are interested in developing a DevOps mind and skillset.


Responsibilities

  • Building Linux servers from the ground up, then maintaining and troubleshooting the servers
  • Assuring maximum availability and security of servers, including hardware/software upgrades and disaster recovery processes
  • Thinking of cool new ways of automating tasks with greater efficiency to save us time and hassle

 

Requirements

  • Experience as a Linux System Administrator
  • Proficient with command line management of Linux systems
  • RedHat / CentOS / Ubuntu experience
  • Experience with running web servers via Apache / Nginx / Lighttpd / others
  • Understanding of DNS basics
  • Understanding of the technologies used to create a modern web page
  • Ability to adapt to a dynamic work environment

 

Desired Skills

  • Ability to troubleshoot new technologies used to design web pages (html5, json, yml, xml)
  • Experience managing servers that handle many concurrent connections
  • Familiarity with Amazon AWS, particularly EC2 and Cloudfront
  • Understanding of VMWare
  • Familiarity with Python and MySQL
  • Basic knowledge of routers/switches/firewalls

 

 

Department Programming Division ZeniMax Online Studios Locaton Hunt Valley US-MD

ZeniMax Online Studios seeks an experienced DevOps Engineer to work in a team environment that will help build, automate, and monitor the infrastructure platform for The Elder Scrolls Online and future projects. 

 

Responsibilities:

Your mission will be to help create and support a reliable, secure, scalable environment to provide the best gaming experience for our end users. You will also work closely with other engineering teams to better understand their software enabling you to adapt the platform to their needs.

You should have a passion for producing quality deliverables in a timely manner which will work under duress and whine loudly when they fail. You will be working in a fast paced (Agile) environment, following a structured build and publishing process.

The ideal candidate is a technology generalist (who may have demonstrated significant specialization in previous positions) who can comfortably and confidently work with and learn from an experienced team.

 

Requirements:

  • You must possess a minimum of 3 year experience in supporting mission critical live environment with recent hands-on experience in:
    • Core system services: BIND, Sendmail, Postfix, Samba, Rsync, NTP, NFS, etc.
    • Web servers (Apache, Nginx, Lighttpd) and application frameworks (Ruby on Rails, Django, PHP, Tomcat, JBOSS, etc.)
    • System and Application Logging: syslog-ng, rsyslog, Splunk, etc.
    • Source code management: Git, Perforce etc.
    • RedHat or Debian package creation and repository management
    • SQL or NoSQL databases: MySQL/MariaDB, Postgres, MongoDB, CouchDB, MemcacheDB, etc. 
  • You must have some experience automating system tasks and monitoring infrastructure deployment using a scripting language (Python, Ruby, Bash)
  • You must have experience using and optimizing monitoring and trending systems: Munin, Nagios, Zenoss, Zabbix, Cacti, Graphite, etc.
  • You must have prior experience in a 24/7 on call rotation supporting business critical applications or systems.

 

Desired Skills:

  • Experience with public cloud deployments (AWS, GCP) and containers (Kubernetes, etc)
  • Hobbyist programming background
  • Author a technical blog or github page with code samples
  • A passion for security tools and best practices: OS hardening, vulnerability scanning, system auditing
  • Linux networking experience is a plus, this includes routing, NAT, VLAN, bridging, and prior experience with Cisco or Juniper network routers and switches

 

 

Department Programming Division ZeniMax Online Studios Locaton Hunt Valley US-MD

ZeniMax Online Studios is looking for an Audio Programmer to develop and implement leading-edge audio solutions and help push the boundaries of interactive audio in open world games.  This position will impact several aspects of the game (game systems, resource management, and optimization) and will work closely with other engineers and designers in order to provide a great user experience.

 

Responsibilities:

  • Design and architect new audio systems
  • Maintain and improve existing audio engine, game systems, tools and middleware
  • Optimize code to improve CPU utilization and reduce memory footprint
  • Support and proactively interface with Sound Designers specifically and the entire development team peripherally

 

Requirements:

  • 2+ years of software development experience
  • Proficient in C++
  • Solid architecture, system design, and analytical skills
  • Excellent math skills
  • Strong communication skills
  • Ability to write clear, maintainable, portable code

 

Desired Skills:

  • Experience developing for multiple platforms (Windows, OSX, PS4, Xbox One)
  • Bachelor’s Degree in Computer Science or equivalent experience
  • Familiarity with modern audio middleware (Wwise, Fmod)
  • Experience with multi-threaded programming
  • Strong debugging skills
  • MMO development experience
  • An extreme passion for all-things audio

 

Department Programming Division ZeniMax Online Studios Locaton Hunt Valley US-MD

 

ZeniMax Online Studios is looking for a Gameplay Programmer to implement and maintain game systems across our client/server architecture.  This position will impact several aspects of the game (game systems, resource management, graphics, and optimization) and will work closely with designers and artists in order to provide a great user experience.

 

Responsibilities:

  • Design and architect new game systems
  • Refine systems throughout the development cycle of the project
  • Optimize code to improve CPU utilization and reduce memory footprint
  • Collaborate with designers, artists, and other engineers for feature development

 

Requirements:

  • 4+ years of software development experience
  • Proficient in C++
  • Solid architecture, system design, and analytical skills
  • Excellent 3D math skills
  • Strong communication skills
  • Ability to write clear, maintainable, portable code

 

Desired Skills:

  • Experience developing for multiple platforms (Windows, OSX, PS4, Xbox One)
  • Bachelor’s Degree in Computer Science or equivalent experience
  • Experience with network game client/server architecture
  • Familiarity with rendering techniques, shader development, and graphics APIs
  • Experience with multi-threaded programming
  • Strong debugging skills
  • MMO development experience

 

Department Programming Division ZeniMax Online Studios Locaton Hunt Valley US-MD

Join the team at ZOS and work on an exciting new IP!

Responsibilities:

  • Implement core engine tech
  • Turn engine architectural goals into reality
  • Develop core engine components (threading, object system, memory management, file system, etc.)
  • Work with engineers, artists, designers, world builders, and producers to match core engine features and performance to the game’s vision

 

Requirements:

  • 4+ years of game industry software development experience
  • Extensive engine programming experience on either in-house engines or commercial ones such as Unreal and Crytek/Lumberyard
  • History of implementing low-level tech in high-quality engineering teams
  • Strong technical knowledge of Xbox One, PlayStation 4 and PC
  • Robust programming skills/experience in C++
  • Credited on at least one published video game in a programmer role
  • Strong architecture and low-level performance programming skills
  • Strong communication skills
  • Experience with network game client/server architecture

 

Desired Skills:

  • MMO development experience

 

Department Programming Division ZeniMax Online Studios Locaton Hunt Valley US-MD

As our Backend Engineer, you will be working closely with the mobile games team to design and maintain a custom backend infrastructure. You will provide architecture and scalability guidance for our gameplay engineers to ensure we are leveraging our backend platforms properly.

 

Responsibilities:

  • Design, implement, deploy and maintain highly scalable backends in a zero-downtime environment for thin client mobile games.
  • Work closely with game designers and gameplay engineers to realize responsive multiplayer gameplay.
  • Actively participate in code and architecture reviews.
  • Coordinate with several departments on backend and analytics engineering needs.
  • Contribute to best practices on reliability and availability.

 

Requirements:

  • Enthusiasm for games in general.
  • Rock solid experience working with Gamelift and associated AWS technologies (Lambda, SQS, EC2, etc.)
  • Understand diverse languages and technologies - Python, Javascript, Node.JS, C++, C#, etc.
  • Real-time multiplayer server experience.
  • 4+ years of experience working with backend technologies for mobile.
  • Strong understanding and commitment to best practices for mobile application security.

 

Desired Skills:

  • Client-side mobile development experience in Unity3D, UE4, Cocos2d-x, Corona, etc.
  • Microservice architecture experience.
  • Knowledge of network protocols and non-blocking IO.
  • Good experience with Linux shell and scripting languages.
Department Programming Division ZeniMax Online Studios Locaton Hunt Valley US-MD

ZeniMax Online Studios is looking for a Senior Animation Software Engineer to develop a robust in-game animation system. This position will work side-by-side with Technical Artists, Animators, and Gameplay Engineers, and will own the animation pipeline from artist workstation all the way to fluid and responsive in-game characters.

 

Requirements

  • Expert level knowledge of real-time animation systems.
  • Extensive experience with one or more real-time animation middleware (e.g.: Havok Animation, Granny, Morpheme) or equivalent custom/in-house solutions.
  • Experience developing or working with animation blend graphs, real-time IK, animation compression, and/or advanced animation memory management (streaming).
  • Enjoys working daily with animators and technical arts to help craft solutions to complex problems.
  • 7+ years game industry software development experience
  • Prior experience acting as an owner of animation systems
  • Robust programming skills/experience in C++
  • Strong technical knowledge of Xbox One, PlayStation 4 and PC

 

Desired Skills

  • Experience with animation systems in network games
  • Generalist experience or prior experience in other core areas of game development, such as UI or gameplay programming
  • Excellent 3D math skills
  • Ability to write clear, maintainable, portable code
  • Must be a self-motivated and energetic team player with a very strong work ethic and cooperative attitude
  • Degree in Computer Science or equivalent work experience

 

Department Programming Division ZeniMax Online Studios Locaton Hunt Valley US-MD

Quality Assurance

Department Quality Assurance Division ZeniMax Online Studios Locaton Hunt Valley US-MD

Zenimax Online Studios is looking for an experienced Contract QA Tester to join the team.

 

Responsibilities

  • Run assigned test requests and identify game issues (bugs)
  • Enter accurate high-quality game issues based on department standards into bug tracking system
  • Test and verify bug fixes
  • Provide thoughtful and professional feedback on gameplay related issues in both written and verbal form.
  • Assist in assessing and escalating game issues and concerns with peers and to senior team members
  • Learn and apply testing and game industry terminology
  • Lean and become fluent in the rules of each game and apply knowledge to testing

 

Requirements

  • Good understanding of test processes
  • Ability to learn quickly and apply knowledge
  • Able to follow direction and complete assigned tasks in a timely manner
  • Strong verbal and written communication skills
  • Good organizational skills, ability to remain focused
  • Excellent interpersonal and conflict resolution skills
  • Broad knowledge of games across different platforms
  • Proficient with MS Office

 

Desired Skills

  • Experience and understanding of console and PC game testing
  • Games Industry experience preferred
  • 6+ Months experience in software testing
  • Familiarity with API testing
  • Experience with clients used for API testing (e.g. Postman)
  • Experience with bug tracking software (e.g. JIRA, Hansoft)
  • Aptitude for comprehending technical documentation
  • Experience with first-party platforms (e.g. Steam, PS4, Xbox One)
  • Bachelor’s Degree or equivalent desirable

 

Department Quality Assurance Division ZeniMax Online Studios Locaton Hunt Valley US-MD

Join a great team and start your massively multiplayer career with us!

ZENIMAX ONLINE STUDIOS is hiring for The Elder Scrolls® Online and future projects. We’re looking for talented, self-motivated people of varied experiences and backgrounds with the desire to make great games. Welcome to ZOS!

We're Hiring