Sometimes, you need a little help both in game and out. The Customer Support team of agents, analysts, and moderators stand ready to help all of our players to get into the game and stay in the game.
Our International Customer Service Manager is responsible for the day-to-day operations of our international support programs, primarily for our European languages. This includes all aspects of operations management, service delivery, and staff management for our contact centers supporting all ZeniMax products, services, and service components. Successful candidates will be experienced contact center managers with proven expertise in service delivery strategies, workforce management, contact center technologies, resource management, analytics, process and performance maximization for a multi-location, multi-language, multi-discipline, international service delivery operation. French language fluency is highly preferred for this role.
The Bilingual Customer Service Agent - Italian is responsible for maintaining positive relationships with our game players by helping them with their requests with speed, expertise, courtesy, and enthusiasm. This includes a wide variety of gameplay needs, technical advice, account & billing requests, and product information. Successful candidates will typically have a positive attitude, passion for gaming, analytical thinking, computer savvy, and experience in customer service contact centers. We offer a fun, exciting, and challenging environment in one of the most energizing gaming organizations in the industry!
The Associate Customer Service Platform Developer is responsible for maintaining and extending both our custom in-house tools and our cloud CRM. Successful candidates will have a positive attitude, passion for gaming, analytical thinking, and experience with RightNow/Oracle CX/Oracle Service Cloud. We operate in an agile environment and offer a fun and exciting challenge in one of the most energizing gaming organizations in the industry!
ZENIMAX ONLINE STUDIOS is hiring for The Elder Scrolls® Online, Commander Keen, and future projects. We’re looking for talented, self-motivated people of varied experiences and backgrounds with the desire to make great games. Welcome to ZOS!