Production

Overview

As a Senior Live Services Manager, you are expected to have in-depth experience launching and supporting online products with a focus on delivering high-quality service to a large population. The Senior Live Services Manager provides direction to the community, support, and feature teams based on player activities and the organizational response. You will also work with business leadership to coordinate Marketing, PR, Legal, and other departmental efforts tied to your product. Excellent candidates will be comfortable influencing and negotiating priorities with other teams’ leadership, emphasizing overall organizational success and customer satisfaction as the most highly desirable outcomes.

The preferred location for this role is Hunt Valley, MD, Austin, TX, or Madison, WI. Will consider remote.

Responsibilities

• Aggregate details and provide summarized messaging that evokes behavior change
• Quantify any requests of other teams with the business value
• Stage data for the purposes of player messaging
• Sell the business on service outages for the purposes of an improved player experience
• Negotiate and coordinate resources for activities
• Manage handoffs between your team and teams that are up and downstream
• Prioritize open issue list based on quantifiable business justification
• Gather, interpret, and manage large volumes of data from many sources
• Demonstrate either correlation or cause/effect between feature/service changes and customer behavior
• Lead teams through maintenance, product updates, and outage efforts
• Coordinate large scale technical projects that require milestone delivery and coordination with many business disciplines
• Manage and grow external partner relationships
  

Qualifications

• Ability to remain calm in the face of adversity; quick to analyze information and provide a direction or conclusion based on the information you have; demonstrable success against the odds or when something went in an unexpected direction
• Ownership and dedication to your team delivering; willingness to ensure success of the initiative; ability to produce resourceful ways to attain your objectives, even when faced with blockers
• Driven by the overall success and love of learning, not fear of failure. You build on previous failures to have positive outcomes in the future.
• 3-5 years in a position where you demonstrated your contribution to high-quality live service
• 5+ years in a position where you demonstrated your ability to prioritize organizational wins over individual or team wins
• 5+ years in a position where you demonstrated ownership of individual and team success and/or failure
• 5+ years in a position where your problem-solving skills contributed to organizational success
• Amazing teamwork skills
• Excellent communication skills

Preferred Skills

• Passion for live services
• Process design
• Strong negotiation skills
• Game industry experience is highly desirable, but not required
• Exemplary organizational skills
• Ability to drive change
• Leadership skills (experience in a leadership role is a plus)

Overview

ZeniMax Online Studios is seeking an experienced Senior Producer to join the team developing our next AAA game. This is an opportunity to join a veteran group of developers and contribute to the development of a new, original IP and help create something great.

The preferred location for this role is Hunt Valley, MD, Austin, TX, or Madison, WI. Will consider remote.

Responsibilities

• Manage and drive the development process for a large, multi-team segment of the project
• Ensure the team is making measurable progress within known constraints and quality bars with established project development processes
• Help organize, manage, and maintain project schedules and roadmaps
• Proactively identify project risks and issues; establish actionable mitigation and contingency plans as needed
• Track and analyze team metrics to help make informed decisions on project scope and priorities
• Help create, manage, and maintain clear and effective development processes
• Assist in validating team staffing and organization needs
• Regularly communicate with key stakeholders to provide actionable status updates
• Work to achieve improved predictability across multiple, feature-based teams using agile development methodologies
• Share your knowledge and experience effectively to help the team achieve success

Qualifications

• 5+ years of direct experience leading cross-discipline content teams on AAA games as a Producer, Scrum Master, or Project Manager
• Skilled at establishing and managing clear project plans and budgets
• Has led a team through at least one full product cycle
• Able to create, manage, and analyze team reports to improve team efficiency

Preferred Skills

• A driven team member who assumes ownership and accountability to meaningfully move the project forward despite obstacles and issues
• Proficient in Agile Development methodologies including Scrum, Kanban, and Lean Product Management
• Able to maintain a healthy and professional development environment designed to help the team achieve success
• Confident at creating and managing schedules and roadmaps
• Experienced at tracking dependencies and work prioritization
• Goal-focused, solution-oriented, and results-driven
• Able to learn quickly and apply new concepts, principles, and processes to their daily work
• Proficient with professional communication and trained in interpersonal skills, including conflict resolution
• Skilled at identifying and communicating project risks and issues; able to implement appropriate steps to mitigate and resolve
• Comfortable with Jira and Confluence

Overview

ZeniMax Online Studios is seeking an experienced Technical Producer or Senior Technical Producer to join our studio for the development of our next AAA game. This is an opportunity to join an experienced group of engineers working on new technology to build the future of games at ZeniMax Online Studios. The ideal candidate will be proficient in managing feature-based teams, scheduling/planning, analyzing team metrics, and establishing a development environment designed to help the team achieve success.

Responsibilities

• Support day-to-day processes and planning as Scrum Master for technical teams
  
• Identify critical path risks and issues, driving initiatives to resolve them
  
• Coordinate troubleshooting of technical problems
  
• Track and analyze team metrics to improve process and guide future scheduling decisions
  
• Focus on growing teams to greater potential
  
• Assist with crafting and executing internal processes and procedures
  
• Develop and update roadmaps to keep track of the team’s progress towards project goals
  
• Facilitate long-term planning of large technical initiatives
  
• Facilitate cross-team coordination for adoption of new technologies

Qualifications

• 3-5 years of hands-on production experience
  
• Proficient in Agile Development methodologies including Scrum, Kanban, and Lean
  
• Proficient with JIRA and Confluence
  
• Multiplatform online game development experience
  
• Goal oriented and results driven
  
• Professional communication and interpersonal skills, including conflict resolution
  
• Must be able to keep focus on multiple tasks and effectively set priorities between projects
  
• Experience working on developing engine tools, backend features, or publishing platforms
  
• Experience working on games in all phases of development from prototype to release

Preferred Skills

• Experience mentoring or managing other Producers
  
• Experience managing build release pipelines