Zenimax Online Studios
Production
Making video games is a huge undertaking, so ZOS has a large team of producers and managers who assist with the planning and execution of all of the studio’s teams and development goals.
Overview
Zenimax Online Studios is looking for a Senior Producer for its mobile team to ensure that the project vision is realized while keeping scope under control and communicating status to keep everyone aligned.The ideal candidate will be proficient in scheduling/planning, analyzing team metrics, and establishing a development environment designed to help the team achieve success.
Responsibilities
- Organize, manage, and maintain the project schedule and roadmap
- Coordinate with external partners, internal teams, and leadership to make optimal decisions about team and product direction
- Manage project budgets in terms of finances and developer bandwidth
- Create, manage, and maintain clearly-defined development processes and workflows
- Track and analyze team metrics to improve process and guide future decisions
- Identify critical path issues and drive initiatives with teams to resolve those issues
- Manage project release schedules for game and platform initiatives
- Ensure status is communicated widely, keeping stakeholders, leadership, and the team aligned
- Support day-to-day processes & planning, acting as Scrum Master for teams
Qualifications
- 5+ years game production experience, including at least one mobile game through the full production cycle to live maintenance and updating
- Strong knowledge of agile development practices including Scrum and Kanban
- Experience managing multiple teams including establishing project plans, budgets, determining dependencies, and prioritizing work to achieve success
- Strong problem solving and communication skills, including conflict resolution
- Experience with iOS and Android development and deployment
- Experience working with external developers
- Must be able to keep focus on multiple tasks and effectively set priorities between projects
- Goal focused and results driven
- Proficiency with JIRA and Confluence
Overview
ZeniMax Online Studios is seeking an experienced Senior Producer to join our studio. The ideal candidate will be proficient in scheduling/planning, analyzing team metrics, and establishing a development environment designed to help the team achieve success.
Responsibilities
- Help organize, manage, and maintain the project schedule and road-map
- Work to achieve improved predictability across multiple, feature-based teams using agile development methodologies
- Track and analyze team metrics to help make informed decisions on project scope and priorities
- Help create, manage, and maintain clearly-defined development processes and work-flows
- Assist in validating team staffing and organization
- Proactively identify project risks, issues, and triggers; establish actionable mitigation and contingency plans as needed
- Work with the team to define, schedule, and achieve project deliverables and goals
- Help shape development practices and processes to improve overall team efficacy
- Regularly communicate with key stakeholders to provide actionable status updates
- Share your knowledge and experience effectively to help the team achieve success
Qualifications
- Mobile game production experience preferred
- Have worked with, or led a team through, at least one full console/PC product cycle
- 5+ years of experience working on AAA console/PC games as a Producer, Scrum Master, or Project Manager
- Proficient with Jira and Confluence
- Able to create, manage, maintain, and analyze team reports using Excel, Jira, Visio, Confluence, and other standard development tools
- Proficient in Agile Development methodologies including Scrum, Kanban, and Lean Product Management
- Experience managing a team or sub-teams including: establishing project plans, budgets, determining dependencies, assigning work, and helping the team achieve success
- Goal focused and results driven
- Comfortable raising concerns and issues
- Able to learn quickly and apply new concepts, principles, and processes
- Maintain a solution-oriented approach to development
- Professional communication and interpersonal skills, including conflict resolution
- Capable of identifying and communicating project risks and issues; able to implement appropriate steps for resolution
- Independent team member who has the ability to take ownership and help move projects forward despite obstacles and issues
Overview
The Live Producer leads multi-disciplinary teams through the game development lifecycle according to our production processes. This position manages the process of promotions, integrations, and publishing of both internal and public products, meeting the planned schedule to ensure high quality publishes with minimal bugs and clearly communicated schedules. This position works closely with Senior Producers to maintain high-quality development environments, testing process and end products that meet the vision, scope, creative direction, feature set, and quality levels defined by the studio.
Responsibilities
- Maintains the integrity of Live Services, which includes Web, Platform, and Game
- Acts as Scrum Master for multi-disciplinary development teams related to Platform and Live Services
- Manages live publishes and tracks emergent issues
- Coordinates efforts between the Game Development teams and Web/Platform teams
- Plans and manages internal publishes, promotions, and integrations between development and certification/live environments
- Manages communication of schedules, goals, objectives, status, and progress of all publishes, promotions, and integrations to management and to the team
- Maintains and communicates changes in feature or content required for publishes, promotions, and integrations
- Establishes processes and standards to make promotions and integrations more efficient, effective, and bug-free
- Ensures transparent communication between developers and management on publish status
- Identifies potential problems early and contributes to solving those problems in a timely manner
- Creates project management documents including schedules, status reports, maintenance requests, and post-mortems
- Works with the Community team, Quality Assurance, and Marketing to create comprehensive patch notes and other publish-related communications
- Coordinates staffing resource needs for the team
- Works with the Director of Production and Team Leads in assessing the progress and quality of the project and the ongoing assessment and design of the bug tracking/task management system
Qualifications
- 5-7 years of production support experience within the video game industry, 3 years of which were experience as a Producer
- Strong technical background in a client server environment
- Strong problem-solving and decision-making ability
- Ability to work under pressure and coordinate numerous activities and groups of people who need to cooperate to achieve maximum efficiency
- Proven success in collaborating with a multi-disciplinary team in achieving established objectives
- Superior time management and organizational skills are essential
- Excellent attention to detail is essential
- Massively Multiplayer game knowledge and experience is strongly preferred
- A passion for making and playing great games
Overview
The Associate Live Producer works with multi-disciplinary teams to facilitate communication and solve problems related to promotions, integrations, and publishes of both internal and public products. Candidates will be comfortable influencing and negotiating priorities with other teams’ leadership, particularly emphasizing overall organizational success as the most highly desirable outcome.
Responsibilities
- Own the live services you are responsible for
- Take the lead during escalated outages and incidents
- Drive and own scheduling, testing, deployment, and communication of updates and hotfixes
- Drive procedures and uphold standards for our Live Ops team, ensuring minimal downtime and a consistent player experience
- Advocate on behalf of studios for features and processes that can lead to a more robust live service and better player experience
- Collaborate with QA, Engineering, and Development to triage issues found in the live environments
- Communicate product health/status with a leadership group regarding product risks and challenges
- Coordinate technical projects that require collaboration with different business disciplines
- Manage and grow external partner relationships
Qualifications
- 2+ years in a position where you were involved in the operation of an online title
- Demonstrated ability to plan, track, and deliver on complex, multi-disciplinary projects
- Exceptional attention to detail
- Ability to communicate effectively with anyone at any level in the organization to ensure a good customer experience
- Ability to thrive under pressure
- Familiarity with the ZeniMax family of games
- Previous work history with Customer Service, Operations, or Quality Assurance is a plus
Senior Live Producer
I’m proud of my role in every single milestone the studio has hit while I’ve been here. I went from someone brand new who only knew how to play video games to someone called upon for knowledge and guidance when others needed help, and I eventually became someone overseeing every single live deploy.
Join a great team and start your massively multiplayer career with us!
ZENIMAX ONLINE STUDIOS is hiring for The Elder Scrolls® Online and future projects. We’re looking for talented, self-motivated people of varied experiences and backgrounds with the desire to make great games. Welcome to ZOS!