Production

ZeniMax Online Studios is seeking an experienced Senior Producer to join our studio for the development of our next AAA game.  This is an opportunity to join an experienced group of developers and help develop a new IP.

The ideal candidate will be proficient in scheduling/planning, analyzing team metrics, and establishing a development environment designed to help the team achieve success.

Responsibilities:

• Help organize, manage, and maintain the project schedule and road-map
• Work to achieve improved predictability across multiple, feature-based teams using agile development methodologies
• Track and analyze team metrics to help make informed decisions on project scope and priorities
• Help create, manage, and maintain clearly-defined development processes and work-flows
• Assist in validating team staffing and organization
• Proactively identify project risks, issues, and triggers; establish actionable mitigation and contingency plans as needed
• Work with the team to define, schedule, and achieve project deliverables and goals
• Help shape development practices and processes to improve overall team efficacy
• Regularly communicate with key stakeholders to provide actionable status updates
• Share your knowledge and experience effectively to help the team achieve success

Requirements:

• Have worked with, or led a team through, at least one full console/PC product cycle
• 5 + years of experience working on AAA console/PC games as a Producer, Scrum Master, or Project Manager
• Proficient with Jira and Confluence
• Able to create, manage, maintain, and analyze team reports using Excel, Jira, Visio, Confluence, and other standard development tools
• Proficient in Agile Development methodologies including Scrum, Kanban, and Lean Product Management
• Experience managing a team or sub-teams, including: establishing project plans, budgets, determining dependencies, assigning work, and helping the team achieve success
• Goal focused and results driven
• Comfortable raising concerns and issues
• Able to learn quickly and apply new concepts, principles, and processes
• Maintain a solution-oriented approach to development
• Professional communication and interpersonal skills, including conflict resolution
• Capable of identifying and communicating project risks and issues.  Able to take an implement appropriate steps to resolve
• Independent team member who has the ability to take ownership and help move projects forward despite obstacles and issues

As a Live Services Manager, you have in-depth experience launching and supporting online products with a focus on delivering high quality service to a large population. The Live Services Manager provides direction to the community, support and feature teams based on the production schedule. You will also work with business leadership to coordinate and deploy Marketing, PR, Legal and other departmental efforts tied to your product. Excellent candidates will be comfortable preparing and managing complicated maintenances and incidents, particularly emphasizing overall organizational success by reducing downtime while minimizing risk to the business.

Responsibilities

•   Prepare and manage maintenances for all game realms and associated services in the production environment
•   Assist in identification and resolution of production incidents, including player and stakeholder communication
•   Gain knowledge of the game and services tech stacks in order to assist in troubleshooting and triage of issues
•   Negotiate and coordinate resources for scheduled and emergent production activities
•   Manage handoffs between your team and teams that are up and downstream
•   Collect, distribute, and pursue completion of continuous improvement items
•   Prioritize open issues based on quantifiable business justification
•   Record and analyze downtime for maintenances and incidents

Requirements

•   1+ years working on a live service mobile product
•   2+ years in a position where you directly managed deployments of live services
•   2+ years in a position where your problem-solving skills contributed to the resolution of production incidents
•   Working knowledge of the following systems/technologies:
  • Linux (CentOS/RHEL/Debian/Ubuntu)
  • Monitoring and trending systems (Nagios, Cacti, Graphite, Grafana, etc.)
  • Cloud technologies (AWS)
  • Container orchestration and operations (Kubernetes, Dockers, kops)
  • Databases (MySQL, MariaDB)
  • Load balancers (F5, HAProxy)
  • Storage/SAN
•   Flexibility to work a variety of shifts, including really early morning hours
•   Prior experience in a 24/7 on call rotation supporting business critical applications or systems is preferable
•   Game industry experience is desirable, but not required