Production

The Senior Product Manager will analyze data and work with development teams to create features and experiences that drive engagement and monetization for Elder Scrolls Online. Successful candidates will have a passion for good gameplay paired with successful monetization strategies, the ability to parse and act on data, and a drive for simple, flexible, and scalable gaming systems. We are seeking a self-starter who relishes the challenge of finding innovative solutions to enhancing KPIs. This individual is player-focused; but also understands and can deliver on business goals, while maintaining the creative vision.

If you love digging into data, working with talented cross-discipline teams, and delivering best-in-class experiences to players, this position may be right for you.

Responsibilities:

• Collaborate with design and management teams to define target KPI's for monetization, engagement, and retention mechanics
• Identify, prioritize, and enact features/strategies/tactics, then analyze and memorialize the results
• Work with our BI team to analyze metrics, create reports which show the performing/underperforming aspects of the game economic model, why, and provide solutions to management to improve KPIs and overall LTV
• Provide weekly, monthly, quarterly status summaries to facilitate discussions around tactical improvements
• Drive new initiatives, events, and game features that monetize and re-engage players
• Contribute to the design of features and systems by providing guidance on their impact on player behavior and the economy
• Strong sensitivity to gameplay and social game design, understanding how to build needs and emotions in the context of a game
• Maintaining a deep knowledge of player behavior within the game across multiple player types, and implement selling strategies targeting each of the different tiers
• Review reporting on in-game currency usage, earning and purchasing, and manage and balance currency types
• Participate in forecasting efforts to ensure calendar events and product releases align with monthly targets

Requirements:

• 3+ years as a monetization designer/product manager or similar role in the gaming industry of a live title with MTX goals
• Excellent knowledge of the monetization strategies and tactics of both past titles and emerging trends
• Must be an avid game player
• Outstanding analytical and formal thinking, able to break problems down in their key variables and identify the relations between them
• Able to speak to the prioritization of features by leveraging data
• Knowledge and understanding of game design fundamentals
• Strong understanding of the content creation pipelines
• Ability to work independently and as part of a deeply collaborative team
• Excellent organization skills, detail-oriented, and able to multi-task priorities under pressure
• Strong communication, writing, and interpersonal skills
• Ability to work in a fast-paced and confidential environment
• Passion for making great games
• Proficient with project and communication tools such as Jira, Hansoft, Office, etc…
• Proficient with industry standard reporting and game management tools such as Tableau and Delta DNA

Preferred Skills:

• Bachelors in Math, Statistics, Game Design or related field a plus

Zenimax Online Studios is looking for a Senior Producer for its mobile team to ensure that the project vision is realized while keeping scope under control and communicating status to keep everyone aligned.The ideal candidate will be proficient in scheduling/planning, analyzing team metrics, and establishing a development environment designed to help the team achieve success.

Responsibilities:

• Organize, manage, and maintain the project schedule and roadmap
• Coordinate with external partners, internal teams and leadership to make optimal decisions about team and product direction
• Manage project budgets in terms of finances and developer bandwidth
• Create, manage, and maintain clearly-defined development processes and workflows
• Track and analyze team metrics to improve process and guide future decisions
• Identify critical path issues and drive initiatives with teams to resolve those issues
• Manage project release schedules for game and platform initiatives
• Ensure status is communicated widely, keeping stakeholders, leadership, and the team aligned
• Support day-to-day processes & planning, acting as Scrum Master for teams

Requirements:

• 5+ years game production experience, including at least one mobile game through the full production cycle to live maintenance and updating
• Strong knowledge of agile development practices including Scrum and Kanban
• Experience managing multiple teams including establishing project plans, budgets, determining dependencies, and prioritizing work to achieve success
• Strong problem solving and communication skills, including conflict resolution
• Experience with iOS and Android development and deployment
• Experience working with external developers
• Must be able to keep focus on multiple tasks and effectively set priorities between projects
• Goal focused and results driven
• Proficiency with JIRA and Confluence

As a Live Services Manager, you have in-depth experience launching and supporting online products with a focus on delivering high quality service to a large population. The Live Services Manager provides direction to the community, support and feature teams based on the production schedule. You will also work with business leadership to coordinate and deploy Marketing, PR, Legal and other departmental efforts tied to your product. Excellent candidates will be comfortable preparing and managing complicated maintenances and incidents, particularly emphasizing overall organizational success by reducing downtime while minimizing risk to the business.

Responsibilities

•   Prepare and manage maintenances for all game realms and associated services in the production environment
•   Assist in identification and resolution of production incidents, including player and stakeholder communication
•   Gain knowledge of the game and services tech stacks in order to assist in troubleshooting and triage of issues
•   Negotiate and coordinate resources for scheduled and emergent production activities
•   Manage handoffs between your team and teams that are up and downstream
•   Collect, distribute, and pursue completion of continuous improvement items
•   Prioritize open issues based on quantifiable business justification
•   Record and analyze downtime for maintenances and incidents

Requirements

•   1+ years working on a live service mobile product
•   2+ years in a position where you directly managed deployments of live services
•   2+ years in a position where your problem-solving skills contributed to the resolution of production incidents
•   Working knowledge of the following systems/technologies:
  • Linux (CentOS/RHEL/Debian/Ubuntu)
  • Monitoring and trending systems (Nagios, Cacti, Graphite, Grafana, etc.)
  • Cloud technologies (AWS)
  • Container orchestration and operations (Kubernetes, Dockers, kops)
  • Databases (MySQL, MariaDB)
  • Load balancers (F5, HAProxy)
  • Storage/SAN
•   Flexibility to work a variety of shifts, including really early morning hours
•   Prior experience in a 24/7 on call rotation supporting business critical applications or systems is preferable
•   Game industry experience is desirable, but not required