Production

Overview

ZeniMax Online Studios is looking for a Live Services Manager to join our Live Services team. As a Live Services Manager, you have in-depth experience launching and supporting online products with a focus on delivering high quality service to a large population. The Live Services Manager provides direction to the community, support and feature teams based on the production schedule. You will also work with business leadership to coordinate and deploy Marketing, PR, Legal and other departmental efforts tied to your product. Excellent candidates will be comfortable preparing and managing complicated maintenances and incidents, particularly emphasizing overall organizational success by reducing downtime while minimizing risk to the business.

Responsibilities

• Prepare and manage maintenances for all game realms and associated services in the production environment
• Assist in identification and resolution of production incidents, including player and stakeholder communication
• Gain knowledge of the game and services tech stacks in order to assist in troubleshooting and triage of issues
• Negotiate and coordinate resources for scheduled and emergent production activities
• Manage handoffs between your team and teams that are up and downstream
• Collect, distribute, and pursue completion of continuous improvement items
• Prioritize open issues based on quantifiable business justification
• Record and analyze downtime for maintenances and incidents

Qualifications

You are the type of person who is calm in the face of adversity. You are quick to analyze information and provide a direction or conclusion based on the information you have.  You have many examples of how something went in an unexpected direction, and your teams succeeded against all odds.

You are dedicated to the team delivering. You own whatever activity for which you volunteer.  As a result, you are willing to work in an on-call environment to insure the success of the initiative. When facing a blocker, you came up with resourceful ways to attain your objectives.

You are driven by overall success and love of learning. Your tendency is to be self-reflective and contemplative, desiring to improve from what you learn throughout the process.

• 2+ years in a position where you directly managed deployments of live services
• 2+ years in a position where your problem-solving skills contributed to the resolution of production incidents
• Working knowledge of the following systems/technologies:
  • Linux (CentOS/RHEL/Debian/Ubuntu)
  • Monitoring and trending systems (Nagios, Cacti, Graphite, Grafana, etc.)
  • Cloud technologies (AWS)
  • Container orchestration and operations (Kubernetes, Dockers, kops)
  • Databases (MySQL, MariaDB)
  • Load balancers (F5, HAProxy)
  • Storage/SAN
• Prior experience in a 24/7 on call rotation supporting business critical applications or systems is preferable
• Game industry experience is desirable, but not required

Overview

ZeniMax Online Studios is seeking a Producer to join our studio for the development of our next AAA game.  This is an opportunity to join an experienced group of developers and help develop a new IP.

The ideal candidate will be proficient in managing feature-based teams, scheduling and planning, analyzing team metrics, and establishing a development environment designed to help the team achieve success.

Responsibilities

• Help organize, manage, and maintain the project schedule and road-map
• Work to achieve improved predictability across multiple feature-based teams using agile development methodologies
• Track and analyze team metrics to help make informed decisions on project scope and priorities
• Help create, manage, and maintain clearly-defined development processes and work-flows
• Assist in validating team staffing and organization
• Proactively identify project risks, issues, and triggers; establish actionable mitigation and contingency plans as needed
• Work with the team to define, schedule, and achieve project deliverables and goals
• Help shape development practices and processes to improve overall team efficacy
• Regularly communicate with key stakeholders to provide actionable status updates
• Share your knowledge and experience effectively to help the team achieve success

Qualifications

• Proficient with Jira and Confluence
• Minimum 5 years of experience working on a Live AAA console/PC games as an Associate Producer, Producer, or Project Manager
• Has ideally worked with a team through at least one full console/PC product cycle
• Able to create, manage, maintain, and analyze team reports using Excel, Jira, Visio, Confluence, and other standard development tools
• Proficient in Agile Development methodologies including Scrum, Kanban, and Lean Product Management
• Experience managing a team or sub-teams, including: establishing project plans, budgets, determining dependencies, assigning work, and helping the team achieve success
• Goal focused and results driven
• Comfortable raising concerns and issues, along with suggested solutions
• Able to learn quickly and apply new concepts, principles, and processes
• Maintain a solution-oriented approach to development
• Professional communication and interpersonal skills, including conflict resolution
• Capable of identifying and communicating project risks and issues and implement appropriate steps to resolve them
• Ability to take ownership and help move projects forward despite obstacles and issues

Overview

ZeniMax Online Studios is seeking an experienced Associate Producer or Producer to join our studio for the development of our next AAA game. This is an opportunity to join an experienced group of engineers working on new technology to build the future of games at ZeniMax Online Studios

The ideal candidate will be proficient in managing feature-based teams, scheduling/planning, analyzing team metrics, and establishing a development environment designed to help the team achieve success.

Responsibilities

• Support day-to-day processes and planning as Scrum Master for technical teams
• Identify critical path risks and issues, driving initiatives to resolve them
• Coordinate troubleshooting of technical problems
• Track and analyze team metrics to improve process and guide future scheduling decisions
• Focus on growing teams to greater potential
• Assist with internal processes and procedures
• Develop and update roadmaps to keep track of the team’s progress towards project goals

Qualifications

• 1-3 years hands-on production experience or 3-5 years technical QA experience
• Proficient in Agile Development methodologies including Scrum, Kanban, and Lean
• Proficient with JIRA and Confluence
• Multi-platform online development experience
• Goal-oriented and results-driven
• Professional communication and interpersonal skills, including conflict resolution
• Must be able to keep focus on multiple tasks and effectively set priorities between projects

Preferred Skills

• Experience working on developing engine tools
• Experience working on games in all phases of development from prototype to release